posted on March 29, 2001 01:46:19 PM
The other day, I shipped to a different address, other than the one listed as the confirmed address. Today, I have to choose yet again which to ship to, and this time, the email addresses don't match either.
How do ya'll handle it when the confirmed address and the bidders requested address do not match? If we don't use the confirmed address, what is the liability?
Shipping to the confirmed address is a requirement of the Seller Protection Program. You are more than welcome to send to any address you desire, but you do accept responsibility and the liability for any charge backs if you do not (please review the Seller Protection Program details on the web site for more information on how to eliminate charge back liability or I can provide the information here).
posted on March 29, 2001 02:00:09 PM
This is a confusing issue to me. Should I list in my auctions I will ship only to the Paypal confirmed address then?
I just can't think of a good way to tell a buyer I can't ( won't?) ship their item as they have asked, especially if it is already paid.
That choice, when accepting credit card payments, is entirely up to you. The primary reason to ship to the confirmed address is that it helps deter fraud (why would someone using a stolen credit card ship it to the address of the true cardholder's name?)
posted on March 29, 2001 02:13:27 PM
Sellers, can you give me an example of a nice way to refuse shipping to the requested address? This needs to ship tomorrow, if possible.
Most transactions like what is happening are not fraudulent. The buyer may be asking you to ship to their work address because they may not be at the other address. The confirmed address is a requirement for the SPP, but please do not take my comments as meaning that requests like this are fraudulent.
What is the feedback like? I would also ask for additional information if need be (and explain the reasoning.).
I am posting the general details for you to assist (and the why). The majority of transactions go through without a hitch, but here are some things to be mindful of---
Our charge back rates are among the lowest in the industry and it is why we offer protection to users (from charge backs) provided they follow these details. We also have proprietary software to help detect possible credit card fraud and act upon it quickly. The program below is, to the best of my knowledge, the only offered by any payment service and we extend this to all verified users selling in our system.
What is the Seller Protection Policy?
Starting August 23, 2000, sellers will not be held liable for chargebacks due to fraud (including payments made with stolen credit cards and false claims of non-shipment) when they follow the rules of our Seller Protection Policy:
The seller has a Verified U.S. Business or Premier Account. (the user has identified themselves to us, giving us greater certainty that they are who they say they are)
The seller ships to the buyer's Confirmed Address. (This is the address that has passed an address verification screen, which is basically the address on file with the credit card company)
The seller can provide reasonable proof-of-shipment which can be tracked online. This document must show that you shipped to the buyer's Confirmed Address. (to prove that you shipped the item)
The seller accepted a single payment from one PayPal account for a purchase.
(pretty self-explanatory)
The seller shipped to a domestic (U.S.) buyer at a U.S. address.(Our verification issues are strongest for domestic users and many countries have high incidences of credit card fraud---Russia, Indonesian, Malaysia,etc. Users from these areas typically ask for overnight shipping)
posted on March 29, 2001 04:25:28 PM
I had that happen to me last week. Very nice lady was buying an item for a friend. Payed at Billpoint with a check. However when I received the "O.K. to ship, check cleared" notice from Billpoint it said clearly to "only ship to the address listed on this invoice". So I just forwarded the notice to the buyer and told her it went against Billpoint rules to send to any other address as stated and she could just go to the P.O. and place a new Priority sticker with her friend's address on it, the P.O. would stamp over the canceled one and she could send it out immediately without the hastle of re-packaging. She thanked me for my help, totally understood and left me feedback for being a great and helpful seller. So I think if it's an honest eBayer you won't run into any problems. Good Luck
posted on March 29, 2001 05:43:53 PM
Well, thank you for that enlightening information, as it sounds to me, I have no protection to start with!
It has been a well discussed subject as to what proof of shipping is, here at AW. No, I don't do delivery confirmation in 99% of my shipping...nor, anything other than my good word it was sent, with nary a neg in almost 2 years and over 150 feedback. NO, I don't hassle my clerk (George) for detailed shipping slips, detailing the zip, etc. He eases my way and I try to do the same, especially since many times he is the only one working the counter.
In addition, I have a personal account. Not business nor premier, thereby keeping my costs down, since I'm not nickled (and 30 cented) to death.
However, your advice is good and well intended...perhaps you are due for a raise?
I did check the feedback on the fellow, including those who had gave him feedback, and it doesn't look like a wise idea...It does lead me to question what looks like a legitmate site on the web, as his mail goes to that apparent address, and it is a site which deals with security...Someone else with authority or more insight to internet fraud than I should take a look...if you are game to take a view, I'd forward details, Paypaldamon...You ARE with paypal, aren't you?? Who knows, Paypal might bust a fraud ring.
posted on March 29, 2001 06:22:08 PM
Say what? What specifics could I possibly be interested in, regarding this transaction that I would be sending you the information on...that I would not have...now, I am entirely lost.
I notice you didn't bother to correct me, regarding any coverage for personal accounts...this isn't a widely advertised fact, I always assumed I had some sort of coverage. WRONG, huh.
I can view the item to see if it is suspicious in any way (which it does not sound like), but I wouldn't be able to release exact specifics on anything that I find. I still have to leave the payment decision up to you. If you mentioned that they want you to ship overnight to Indonesia---that is a definite indicator. If they want it shipped to an office address, that would not be.
The items I pointed to in the Seller Protection Program are indicators you should look for, but it does not mean that every case you run into is going to be bad (nearly 200,000 transactions are processed daily and very few have incidents---the issue is really not that large).
You do have protection, provided that you follow the details of the program. Personal accounts do not have the same protection as a business/premier account that is verified because these accounts are paying fees and have identified themselves through verification.
