pepi3
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posted on April 25, 2001 08:52:40 PM
I just saw an item listed by a Canadian seller on eBay. It said item will be shipped by Canada Post as Small Packet and will be insured by U-PIC if wanted. (I know Canada Post will not insure Small Packets.)
Are there any Canadian AW member who is using U-PIC? Please let me know your experience with their services!
Thanks for any information!
Not pepi3 on eBay
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reddeer
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posted on April 25, 2001 09:55:39 PM
Yes, a U-PIC rep told me a few months back that they welcome business from Canadians.
BTW - Small Packet items can indeed be insured via Canada Post, but only if you send them via XpressPost USA or Registered Mail.
I never bother insuring anything under $100 US.
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mrpotatoheadd
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posted on April 25, 2001 10:01:27 PM
posted by upic on April 9, 2001 11:27:19 AM
__________________________________
Good morning/afternoon everyone:
Per an e-mailed request and to clear up any confusion I thought I would list our current post office rates:
**************************
For pre-paid/stamp accounts (those shipping less than 75 packages a month)
For values from .00 to $50 = .60 cents versus the PO rate of $1.10
For values from $50 - $100 = $1 versus the PO rate of $2
For each $100 increment thereafter = an additional $.60 cents versus the PO rate of $1
Rate comparison examples:
Shipment valued at $20 would run you .60 cents with U-PIC and $1.10 with the Post Office.
Shipment valued at $60 would run you $1.00 with U-PIC and $2.00 with the post office.
Shipment valued at $125 would run you $1.60 with U-PIC and $3 with the post office.
******************************************
For standard accounts (those shipping from 75 to 3,000 packages a month)
For values from .00 to $50 = .60 cents versus the PO rate of $1.10
For values from $50 - $100 = .60 cents versus the PO rate of $2
For each $100 increment thereafter = an additional $.60 cents versus the PO rate of $1
Rate comparison examples:
Shipment valued at $20 would run you .60 cents with U-PIC and $1.10 with the Post Office.
Shipment valued at $60 would run you $.60 with U-PIC and $2.00 with the post office.
Shipment valued at $125 would run you $1.20 with U-PIC and $3 with the post office.
*******************************************
Other U-PIC values:
*12 years experience in the package insurance industry
*International shipments are covered at the rate of $1 per $100 of value - irregardless of the type of account you have
*Shipments originating in Canada are covered
*Claims are paid within 14 days and never denied for PO shipments
*We also insure UPS, Fed-Ex, DHL and Airborne shipments
*$5 paid for any referral that joins and makes their first premium payment
*No monthly fees, equipment to purchase etc. you simply pay for the insurance you request
In addition, those shipping in excess of 3,000 packages a month can e-mail or call me for a reduced rate.
We also reduce our rate for those using Delivery Confirmation. Regardless of volume, those using Delivery Confirmation will be given a rate of .40 cents per $100 which is a significant reduction in comparison to the USPS rates.
Please feel free to post any questions or telephone me direct.
Have a great week!
[email protected]
1-800-955-4623x6386
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upic
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posted on April 26, 2001 11:09:05 AM
Hi everyone,
Just thought I would drop in to confirm that we do insure packages sent from either Canada or the US.
In addition we also ensure packages for buyers. You do not have to be the seller to use our service. As a seller - you could also refer your buyers if you would rather not handle the insurance end.
Have a great week!
Please feel free to post any questions or e-mail me direct.
[email protected]
1-800-955-4623X6386
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Zazzie
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posted on April 26, 2001 11:12:57 AM
I tried to use U-pic last night and no where on the site does it mention Canada---but frequently it mentions USA only.....can you please give me a link at U-pic that verifies that a Canadian shipment will be comvered.
I'm either blind or it isn't very clear on your site.
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reddeer
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posted on April 26, 2001 11:26:06 AM
Zazzie .... Heres' the info you are looking for, read below:
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Zazzie
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posted on April 26, 2001 11:30:01 AM
Yer cruising for a brusing dear redeer 
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upic
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posted on April 26, 2001 11:45:46 AM
Hi Zazzie,
I am sorry I should have said we insure shipments originating from Canada for U-PIC account holders. For offline accounts - pre-paid or standard.
We do expect to add Canada as the origin for our online shipments within the next 2 months.
Right now if you have a U-PIC account you can insure shipments sent out of Canada. Our Canada post rate is the same rate we use for the USPS. In addition we pay for both damage or loss for Canadian originating shipments just as we do for USPS shipments.
Thank you for the question.
[email protected]
1-800-955-4623x6386
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Zazzie
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posted on April 26, 2001 12:11:02 PM
So--for a Canadian seller to use U-Pic at this time you need to be a high volume seller shipping around $2000.00 per day.
The Stamp program and the On-Line Ordering do no qualify for Canadian shippers.???
Plus does the On-line ordering or the Stamp program give international coverage or just USA to USA ???
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upic
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posted on April 26, 2001 12:46:58 PM
Hi Zazzie,
Both accounts - either the stamp program for low volume sellers or the standard program can insure Canadian originating packages.
The online ordering is a system anyone can use. There is no account associated with it and presently it is for USA to USA shipments only.
The programs are dependant on your volume. If you are shipping less than 75 packages a month we would set you up on the stamp program. For those shipping in excess of 75 we would set up a standard policy. For anyone shipping in excess of 3,000 or more we can negotiate the rates.
You can complete the application on line for either account and we can start you within 24 hours.
Please let me know if you have any other questions or concerns.
Thank you
Candi
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reddeer
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posted on April 26, 2001 02:00:00 PM
Sorry Zazzie, I'm in one of my impish moods today. 
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AnonymousCoward
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posted on April 26, 2001 05:31:36 PM
Candi
I read your coverage rule, article 3 which states:
U-PIC's coverage does NOT insure the following! Claims for items on the list below will NOT be honored.
3.Loss, damage, or non-arrival of any parcel of its contents which (a) is addressed, wrapped or packed insufficiently, incorrectly or contrary to the carrier's packaging requirements; or (b) bears a descriptive label or packaging which tends to describe nature of content
To comply with customs laws, when shipping a package from Canada to USA, we have to add a green customs form with a detailed description of contents. Would we still be covered or will the claims be disallowed?
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AnonymousCoward
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posted on April 27, 2001 09:12:28 AM
up
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cdnbooks
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posted on April 27, 2001 09:22:12 AM
AC
If U-pic answers I'd sure save this thread.
Bill
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reddeer
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posted on April 27, 2001 09:49:04 AM
Both the CN 22 AND the CN 23 require a Detailed description of contents
I didn't realize you were a Canuck AC?
[ edited by reddeer on Apr 27, 2001 09:49 AM ]
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Zazzie
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posted on April 27, 2001 11:34:13 AM
---plus the fact U-Pic has a list of countries that you can send to (pre-paid stamps or account only)----how does one fill out the custom forms if one can't describe what is in the package and the value of it--and still be covered by U-Pic??
This question would not just be for Canadians but also USA sellers mailing to approved countries
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AnonymousCoward
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posted on April 27, 2001 11:39:46 AM
Hi reddeer
Am I a canuck? Technically, I believe it's yes. I don't use "eh" much. This might be why it's harder to pick up. Peut-être que c'est du à mon héritage français.
I'm very interested by U-Pic's plan of offering insurance from the online form for packages originating from Canada. I don't sell much, but still sometimes insurance would be nice to buy for some small packets. I just don't want to be caught in a catch 22 situation if a claim arises between the U-Pic's coverage rules and customs laws.
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AnonymousCoward
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posted on April 27, 2001 11:46:30 AM
edited because of a double post. Got to remember not to hit the back button after posting.
[ edited by AnonymousCoward on Apr 27, 2001 11:47 AM ]
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Zazzie
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posted on April 27, 2001 01:58:16 PM
UP UP Up
Cause I really want an answer to the custom form question before I sign up
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mrpotatoheadd
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posted on April 27, 2001 02:31:48 PM
I have emailed the question to Candi at U-PIC, and alerted her to this thread.
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upic
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posted on April 27, 2001 02:52:23 PM
Hi everyone,
Thank you Mr. Potatohead for alerting me that there were still questions to answer in this post
Customs forms does not eliminate your coverage.The requirement is that the package itself does not describe the contents such as ABC Jewelry as your return address etc.
Adding on the customs forms for International coverage does not apply and does not waive your coverage.
We insure thousands of International packages per month and all ship with customs forms on them.
Our risk is decreased with International shipments as you are provided our excluded country listing. This listing is based on our 12 year history of countries that we know either customer or the mail system is rampant with fraud. As long as your shipment is not to one of the countries listed you would be covered.
Note:
International coverage is only available if you sign up for an account with us.
The plus for Canadian users over Canada Post insurance is the rate, guaranteed claims payment and the fact that we insure for damage as well as loss.
Please let me know if I can be of further assistance.
Thanks again,
[email protected]
1-800-955-4623x6386
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reddeer
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posted on April 27, 2001 03:09:21 PM
AC
Candi
You state:
we insure for damage as well as loss.
So does Canada Post. What are your requirements for a "damage" claim?
Does the box itself need to be damaged, or just the contents? Thanks!
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upic
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posted on April 27, 2001 04:28:04 PM
Reddeer,
Thank you for the information. We have always been told that Canada Post does not insure for damage. Is that new or were we just misinformed?
For damage claims and lost claims we require the buyer to send the seller a signed statement noting the damages. It is up to the seller if he wants the item returned to him or not. Once you receive the signed statement, you fill out the the claim form, attach your proof of value and submit. You will be paid within 14 days of receipt of your claim.
Thanks again,
Candi
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reddeer
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posted on April 27, 2001 04:33:08 PM
Hello Candi
You were misinformed, but don't feel bad, most Canucks think insurance only covers loss as well.
Your process sounds easy anough to me, but ... "attach your proof of value" scares me a wee bit. Would an end of auction print off suffice?
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reddeer
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posted on April 27, 2001 04:47:26 PM
Candi
FYI - read this thread on Canada Post with regards to loss & damage.
http://www.auctionwatch.com/mesg/read.html?num=2&thread=361521
It's short & sweet.
Have a great weekend .............
[ edited by reddeer on Apr 27, 2001 04:47 PM ]
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eastwest
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posted on April 27, 2001 05:10:54 PM
red deer !!!
Would it not be better to self insure and save the money for your own company then to give it away??
just a thought
Todd
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reddeer
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posted on April 27, 2001 05:12:46 PM
I only insure the BIG buck items.
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eastwest
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posted on April 27, 2001 05:26:37 PM
red deer
i want to make a joke but not sure how you will take it
90 % of your stuff is high end and from what i see most has bids...well it did last week
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borgt
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posted on April 27, 2001 06:47:35 PM
I just want to add my 2½ cents worth. I've been using U-Pic for about a year (stamp program). I have had 2 claims and both were handled quickly and professionally. A written statement from my customer, a copy of my stamp sheet, a copy of the EOA letter, and a simple claim form is all it took. Simple.
Neither claim caused a rate increase, although there is a formula they use to determine if your premium rate is to be increased. I believe it is based on average premium (annual?) and the claim(s) amount. It is a fair formula.
Candi is always quick to answer email questions and the one time I needed telephone help they were extremely friendly and helpful.
My only gripe is the way the stamp program works. It seems that it could be a bit more automated. Except for that, I LOVE U-Pic!
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upic
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posted on April 27, 2001 07:27:49 PM
Reddeer,
Thanks for the information. For proof of value we accept:
EOA notice
Appraisals
Invoice etc.
Your rates get increased if your claims exceed the premiums you have paid in. However, once you are not 'upside down' we can decrease your rates back to the standard rates when you joined.
EastWest:
Please be careful charging customers for insurance and pocketing the money as that is illegal. To legally self insure means you accept the risk if there is a loss or damage. You cannot charge the customer and have your own insurance company unless you are licensed to do so.
Have a great weekend everyone. If you have any further questions or concerns, please feel free to e-mail or post.
[email protected]
1-800-955-4623 x 6386
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