posted on April 26, 2001 07:01:27 AM
Hi all! I am posting this message for some feedback follow-up ideas. Here is the situation.
My hubby won a tape on ebay - seller stated buyer pays shipping but no mention of cost of shipping. My husband and I both thought since the tape was in the US that shipping would most likely be very reasonable - anywhere from $2.00 for first class to $3.95 priority. Well when the auction was over and the seller/buyer (my hubby was the buyer) contacted each other to close the deal - the seller stated that he wanted $9.50 for shipping and handling! Also let me state that there wasn't mention in the auction of a handling charge.
A dispute over the charge occurred. My husband was emailing this seller back and forth until both equally agreed to cancel the auction. A couple weeks later this seller left my hubby a negative feedback - now my husband would like to do a follow up on his (his own - not the sellers) feedback that reflects what this seller did - but we want it to be GOOD!
Feedback follow-up ideas PLEASE. Here is the neg that was left for my hubby:
"Complaint: Bid On Item ......... Email person twice............ Never sent payment"
This is just not true. They had multiple conversations via email and both agreed to cancel the transaction. We knew that he could leave my hubby a neg - but never thought it to be an untrue neg. Any ideas on what to say as a follow up?
You can respond to the feedback left for you, but be aware, the seller will then be able to respond to your response if they choose..in other words..they can get the last word in.
However, if you decide to go ahead & respond, I'd keep it calm & factual.
"Have Seller Email Agreeing to Cancel Auction"
That makes him look a bit like a liar w/o coming right out & saying it.
posted on April 26, 2001 07:12:20 AM
Seller wants $9.50 to ship 1lb item; mutually agreed to cancel transaction.
or:
Seller is in error. This was a mutual decision betw me and the seller.
Then, as I'm sure you already have, make a mental note to never never never purchase something from a seller with whom you're not familiar until you have a commitment from them via email (or in the auction description) on the shipping cost.
