posted on May 5, 2001 09:21:09 AM new
I received an email from BillPoint stating they are doing a mail/phone fraud investigation. They ask me to fax all information I had on transaction. I sent them: UPS tracking/delivery date, BillPoint request for payment, positive feedback left to me, and all the email from the bidder.
The bidder is now NRU. Will I end up having to eat this chargeback?
posted on May 5, 2001 02:26:43 PM new
Possibly. It is not Billpoint's decision. It is the credit card companies decision.
At least you had all of the documentation.
Many times, if it is a case of the buyer claiming they did not receive the item, you will loose the chargeback if it was sent to an address other than the verified billing address.
