posted on July 25, 2001 09:50:09 AM
Hi! I love this board. I have learned a huge amount just reading it, and it feels like having co-workers to talk things over with, which is one thing I have missed about working at home.
My widgets sell at about the normal wholesale price (I lucked into an extremely good buy), so most buyers are thrilled with the price. This one apparently isn't and wants me to pay the shipping. Fixed shipping of $3 (first class) is stated in my auction. Buyer says: "If shipping costs is included (if not please keep the item), please ship to:..."
Buyer has all good feedback and enough buys to maybe realize that sellers are reluctant to leave negatives.
I can pay the $2 or so it will probably be to her zip code without losing my profit margin, but it feels like extortion -- Pay the shipping or forget it! -- and the shipping is detailed in the auction.
posted on July 25, 2001 09:53:02 AM
I do not like to be forced into ANYTHING. Ask my wife.
So on principle, I would tell them the total amount, including shipping. Ignore their request. If they do not pay the total amount, then file for a NPB on them. NPB carries more weight than just a neg.
Then I would also neg them. Politely and calmly state that the buyer tried to alter the TOS after the sale.
If they retaliate, then calmly and politely state the same thing in your response.
Sellers should not be hesitant to post negs where negs are due. Unless they are totally self-centered, of course.
posted on July 25, 2001 10:01:34 AM
CONGRATULATIONS!!..You've run across a cheap a**.I would offer her the 2.00 shipping and no more..I've done the same for my records i sell. I Qoute 3.95 priority ship on them but can ship for 1.90 bookrate..when asked I will.
2.00 shipping is what I would offer. If they don't take it move on with the npb and fvf.
posted on July 25, 2001 12:23:18 PM
I just had one pay with Billpoint, but bid amount only, no shipping.
I emailed her and asked whats up with that, shipping is $3.50 Priority on top of your bid amount, she won't answer, so I guess I am obligated to send this, or get a 'chargeback'?
I wouldn't give up hope yet. Not everyone is on their computer 24/7. She might respond yet.
Meanwhile, I'd send a second email:
Dear XYZ,
Thank you for your partial payment of X date in the amount of $Y Amount. Once I have received the remaining $Z payment for your item, I'll be glad to ship your item.
Payments in full for items must be made within AA days of auction completion (or whatever your TOS calls for with regard to payment for items).
I'd definately keep a copy & if she doesn't respond in a certain number of days, refund her money.
Actually, no, you don't have to ship if the buyer didn't pay the full amount due. You can refund the buyer the bid price through Billpoint and call the deal off if that's what you're of a mind to do.
If it's a low-ticket item, I'd definitely not ship until the buyer paid the other $3.50 due. But if the bid price is quite high, I might think about shipping it to get that "problem off my desk."
