posted on September 11, 2001 04:46:10 PM
Hi,,
I taken some of your advice and told all my customers there will be a delay in getting the package to you, as it looks like my local post office will be closed tomorrow,a nd they were closed today. Well about 7 emailed saying OK, BUT I gotten 5 (yes 5) of them saying pretty much this
"WHAT! I paid you with paypal, I expect the item to be here this week. You are a seller, do UPS! Thats the most you can do!"
to "Give me a break! knock on the post offices door!"
to "I snet payment prioirty mail so I expect you to deliver regardless".
and this is the worst "remember feedback mr seller? Well then make me happy! This is for my kids birthday! He needs it this weekend! Feedbacks?"
SHOULD I NEGATIVE THEM NOW??!!!! How coldhearted and uncareing these bidders can be at a time like this?
posted on September 11, 2001 04:48:24 PM
I don't know what to say. I can't imagine anyone saying that to me! Maybe people just don't care how fast they get books..?
posted on September 11, 2001 05:01:35 PM
Unbelievable.
If you want to be really kind and above-and-beyond professional, you could offer a refund and file for a return of FVF citing mutual agreement to cancel the transaction, which wouldn't leave a blotch on these (jerk) bidders' records.
I can definitely understand the temptation to neg 'em now, though.
I'd also be tempted to write back to the person whose kid has a birthday, and express my most sincere thoughts about how their child is so lucky to have such a caring parent, when many less fortunate children lost parents this morning.
posted on September 11, 2001 05:08:46 PM
Outrageous! I don't know how I would respond, but it would not be pretty. I'd hold off on feedback until I was calmer.
posted on September 11, 2001 06:49:25 PM
Why say anything at all? I ship next business day. If the post office does not consider it a business day due to an act of war, that's good enough for me and 99% of people with at least two neurons firing. If it isn't for them, tough.
There might be another branch nearby that's open. Otherwise an extra day is the best you can do. Say no more, they'll likely forget it when their package arrives.
posted on September 12, 2001 02:04:28 AM
That is exactly why I did not email my buyers. Why get them anxious before they need to be? We do not know for sure how long of a delay there will be.
Fed ex plans to add extra trucks to cut down on delay, UPS has also announced delays, let the buyer add 2+2. When they ask, I will tell them the exact date the package shipped and suggest this might be causing the delay.
posted on September 12, 2001 02:12:26 AM
My PO was open yesterday around noon. So far, the only regard to the tragedy was one buyer, who told me that he's prepared on receiving his book late due to this.
posted on September 12, 2001 03:44:34 AM
I don't usually wrap in news paper but I think I would wrap all their packages in the front page of Wednesdays new York Times.
Don't leave any feedback for them until they do for you, in the box leave them a note that says something along the lines read the front page, included with your packaging you moron. I'm sure 10 million plus square feet of real-estate was leveled with the people inside just so you would be inconvenienced on receiving your ebay purchase. I will more than happy to exchange negative feedback with you. "WTC bombing Yesterday Closed The Post Office You MORON!"
I've said that to people several times "I will be more than happy to exchange negative feedback with you if you feel that is necessary". I've had several people write back and ask why I would give me a negative?
posted on September 12, 2001 05:58:30 AM
My husband heard last night on the news that the Post Office will be delivering anything within a 600 mile radius of their individual offices, but anything further than that will be delayed. And, of course, I was told by my local branch that the biggest slowdown will be visible with Priority Mail, First Class, pretty much anything that usually goes by plane.
Anyway, I'm including a sentence in each shipment notice I send out that it may take longer due to the events of 9/11/01.
And what makes these heartless buyers think that UPS or anyone else would be able to deliver any faster. Until the planes start flying again, nobody's stuff is going anywhere quick.
posted on September 12, 2001 07:06:03 AM
Unbelieveably, I had a similar inquiry and here is what I said.
Dear X:
We are currently in the midst of a national tragedy. Both myself and my family need time to process these events and deal with the emotion. eBay and pretty much everything else is taking second priority at this time. I request your patience. I am expecting to resume regular life in 24-48 hours.
posted on September 12, 2001 07:41:21 AM
Actually, we were suppose to be on a flight at 11:55AM (Central) time yesterday, and had the news on when we arose, and naturally, after the 2nd tower was hit, we immediately cancelled our flights, etc., we didn’t have to wait for the news to tell us it was a terrorist attack – it was obvious.
I had already put an Auto-Responder message on my mail, but that might be an idea for many of you who simply don't want to contend with buyers for a couple of days....
Create what appears to be an Auto-Responder message (no one can tell the difference if you personally send or an Auto-Responder sends) (it does need to appear generic), saying whatever, and that you'll be back in a couple of days, and just don't reply to anyone, except to send them what "looks like" an Auto-Responder Message.
Emotionally, I haven't felt like dealing with anyone, and am just leaving the auto-responder on at least for the next day or so.
posted on September 12, 2001 02:10:08 PM
That's so unbelieveble,
I did the same thing, also I emailed
The selers I bought from 22 emails
Said No problem, out of 22.
Those people are pigs!
posted on September 12, 2001 02:44:58 PM
I would offer a refund via Pay Pal. Block them from your auctions. Tell them you tried to get a flight to deliver the package personally but was unable to even get a ticket for a Greyhound bus! How do they think these packages are transported, the tooth fairy?
