posted on October 15, 2001 07:42:10 PM
Since June, I've been an enthusiastic user of Endicia. A couple times I've called their customer service, and each time I've been pleased at the level of courtesy and knowledge that their staff has exhibited.
Today, however, Diane at Endicia's customer service went beyond the call of duty. This afternoon, while trying to pribt a label, I got an error message about 5 or 6 times in a row. The message stated that the postage account was unavailable at the time. I figured that maybe their servers were getting overloaded, so I went out to buy some groceries, thinking that after I returned, I'd try again.
Soon after I returned from shopping, I got a phone call from Diane at Endicia's customer service center. She had noticed that I had tried to print the same label several times and had not been able to do so. I was floored--both that she had noticed my problem, and that she had taken the time to initiate a troubleshooting call to me. She stayed on the line with me for ten minutes, walking me through several techniques all designed to overcome the error message I'd received.
Absolutely spectacular!! Thanks to Diane, and to Harry, the president of the company, who obviously creates the type of atmosphere where that level of proactive customer service can thrive!!
posted on October 15, 2001 08:36:15 PM
Yes, indeed. She is the greatest tech support person I've ever had the pleasure of working through a problem. She actually knows what she's talking about and comes to a quick resolution of the problem. Harry, give that woman a raise.
posted on October 15, 2001 09:10:53 PM
I too love Endicia support! They are great.
My only complaint about them is that it takes for ever to get a refund. They never let you know it was received. I am still waiting on refunds from August. On October 3rd I have told those August refunds will be done in 3 weeks. Personally, I think that is way way too long!
