posted on October 23, 2001 09:57:12 AM
Well, here is the newest part of my never-ending saga.
This am at 7:29 they reimstated my account. Then at 7:30 the NARU'd me AGAIN. Here is what they sent..
Dear *********,
We regret to inform you that your eBay account has been suspended due to the violation of our site policy below:
* Interfering with eBay's site and/or operations - The deliberate use of any device, software, routine, or activity to interfere or attempt to interfere with any of eBay's operations.
Due to the suspension of this account, please be advised you are prohibited from using eBay in any way. This includes the registering of a new account.
Please note that this suspension does not relieve you of your agreed-upon obligation to pay any fees you may owe to eBay.
Regards,
Safeharbor Department
eBay, Inc.
What is this? Do you know? They resinstate my account and them 1 minute later sent this. I didn't interfere with site operations in ANY way shape or form, but they will not return my calls or emails, and when I call they won't let me talk to any one, they just offer to take a message. Do you have any idea what this is or what I could possibly have done to get this???
I'm sooooo frusterated. It's one thing after another, and still this other user is registered have no problems. I'm now near tears. I give up on ebay. I don't know what else to do...
posted on October 23, 2001 10:40:20 AM
luvmy2bears, I'm really sorry this has happened to you! What a crappy deal. I don't know what to tell you, but wanted to offer some sympathy. It stinks that eBay treats their customers like this.
posted on October 23, 2001 10:40:31 AM
luvmy2bears...
Are you sure that this e-mail is not a mistake? Maybe when they reinstated you they sent you a NARU e-mail instead of a reinstatement e-mail or something? Have you tried going into your account on eBay and see if it is really NARU'd again?
I feel so bad for you... I hope this is just a mistake...
posted on October 23, 2001 11:01:27 AM
Did they ever give any specifics as to what they think you did? It sounds like they think you were getting around listing fees or final value fees somehow.
The deliberate use of any device, software, routine, or activity
Can you think of anything, even remotely that could have prompted this action from eBay?
posted on October 23, 2001 11:28:04 AM
luvmy2bears ... what a rip. I feel for you.
When eBay started jacking me around with a 15 day suspension for retracting a bid that I placed in error on a "US Only" listing, I told them to cancel my account and remove all traces of my existence completely from their database. That was almost 3 weeks ago and they are still jacking me around! You can't even quit eBay without a hassle
Anyway, I hope you are able to get this resolved. If you like eBay and want to stay there, just keep trying until you get a response from someone!
posted on October 23, 2001 11:42:30 AM
I know I'm going to get reamed here for suggesting "illegal" eBay activities, but it's the xmas season, so if you don't have time to screw around w/eBay's red tape, you might want to:
Sign up w/aol. If you use the "use your own provider" option, it's half the monthly fee.
Get a PO Box (if you had one, get a different one).
Establish a new account on eBay w/a different cc, new email, new address. There are places online for voicemail if you need a new phone number.
Start selling.
Disclaimer: It is totally against eBay rules for a suspended user to establish a new account. I believe they can suspend you permanently if they catch you.
Another idea: Do you by any chance have a friend who's a lawyer who would send eBay a letter on their letterhead requesting an immediate resolution of this? Most companies hate mail on Lawyer stationery and seek to resolve things.
Normally, I believe in working within the rules, but this is ridiculous. When the rulemakers don't play by the rules, the rules become a joke.
posted on October 23, 2001 11:52:03 AM
Meya ~ they gave NO explanation of what exactly I did. All I got was the email that I posted here. No others. And still no call back from safe harbor & no email response. I can think of NOTHING I did. All I did was report this other user for harrassment. Thats it.
It's gonna get better. I promise.
I doubt it. Everyday it gets worse...
sadie999 ~ wow, i'm not brave enough to pull anything like that. I'm a stick-to-the-rules kind of person (which is why this has PO'd me so bad).
posted on October 23, 2001 12:01:55 PM
sadie999 ... nice post, really
Like you, I prefer to work within the rules, even the idiot ones that eBay makes up for their world. However, when I can be tried, convicted, sentenced and punished without an opportunity to defend myself and without even being told (in a non-cryptic way) what rule I have broken, then it's time to take the gloves off and fight fire with fire.
If eBay wants to play dirty pool like they are doing with luvmy2bears, then they are sending a very clear message that it's OK. It becomes a game, and based on what I can see, their drones don't have the intelligence to play this kind of game.
btw, how do you get around the CC issue with your plan? Do you think it's worth it to apply for and get another credit card then give these guys access to that account too?
I didn't think that totally through. I have two accts w/eBay - one is just for posting on the message boards, but because it's a yahoo email address, I did use a cc. It didn't seem to flag anything with them.
I guess if I were really pushed, I might just change my name and address w/one of my cc's. Tell them I got married and use my exhusband's last name (friendly divorce, he wouldn't mind) or my maiden name or something.
The best thing about companies who use computers to think rather than just process information is that one small change, and you're a different person. Computers are so literal.
posted on October 23, 2001 01:35:55 PM"All I did was report this other user for harrassment."
Is there a thread on this, and can you provide a link?
Betcha this is where your problem is coming from.
I have a problem with a buyer - have posted here about it already - that hasn't been resolved...and I don't see how it can be. I fully expect him to try to get to me in some underhanded way, and probably involving eBay.
posted on October 23, 2001 01:42:23 PM
And other thoughts....
You were reinstated by a person, apparently, and immediately the computer kicked you back off (also apparently). Are you sure there isn't something on your computer that is causing the problem? Something that eBay's computer is "seeing", and misreading?
posted on October 23, 2001 02:33:46 PM
This is outrageous.
If you want to play by the rules, have a sibling or your husband open an ebay account and although it is in their name, you do all the selling, etc.
It's horrible that one person can destroy another's livelihood. I realize it's no help to you now, but this is what happens when you try to nicely point something out to a loony.
Are you sure there isn't something on your computer that is causing the problem? Something that eBay's computer is "seeing", and misreading?
I don't think so. Like what????
posted on October 23, 2001 02:36:40 PM
"I can think of NOTHING I did. All I did was report this other user for harrassment. Thats it."
But the other day you said this:
"OK so here's the latest scoop. I was NARU'd because I made a STUPID mistake. The reason is bid shilling. But not exactly.
I sell with 2 ID's. I wanted to email this person (the bad guy) with my other ID, however I haven't used it in so long that I couln't even remember my email addy. So I bid on one of my own items so that I could get the email addy. Then I cancelled my bid.
The bad guy noticed this an reported me for bid shilling. Ebay NARU'd me.
So, OK. my bad. It's only 30 days, I can deal with that.
But what irks me is this. I reported her for auctio iterferance, incorrect contact info, bid shilling, and harrassment (including threats of harm to me & my family). As have 3 others users.
What happened to her? NOTHING!"
So basically you got caught shilling your own auctions even if it was a 'mistake'. So just wait out your time, then start up again and never get into a pissing war with others.
posted on October 23, 2001 02:45:05 PM
In order to figure out your eMail address, why didn't you send and eMail to yourself via eBay instead of bidding on one of your own auctions? I'm just curious.
posted on October 23, 2001 02:48:50 PMgs4: The second suspension is not related to the first - and it looks permanent. I don't think they would give a user 30 days for "site interference."
posted on October 23, 2001 02:49:56 PM
So here's what's happening, IMO:
This crazy person is continuing her campaign. She's watching like a hawk, and is very good at this. She has a list of ways to get users suspended, and is reporting you for things you did not do.
I think you need to get reinstated again, and (legally) establish a new account while you are not NARU'd. Go ahead and do it in a way so the accounts are not linked. Then, if she gets you NARU'd again, you have a way to list. She might find you by your products, but you may have a way to go forward.
Also, you could get her user info. and make sure that she's legit. She could get suspended for a wrong phone #, etc.
posted on October 23, 2001 02:55:11 PM
gs4 ~ yes I know. But that was the 1st NARU (notice the totle of the thread is NARU'd twice)
They reinstated my account this morning and then NARU'd me AGAIN. This time for Site inteference.
I really can't think of anything that would be construed as "site inteference". By ebay's definition it is:
Interfering with eBay's site and/or operations - The deliberate use of any device, software, routine, or activity to interfere or attempt to interfere with any of eBay's operations.
Yet I have no devices or software that would do that. And I haven't committed any actions that would either. For heaven's sake, I haven even emailed the harrasser back.
Unless posting my situation here counts as site inteference....
morgantown
I couldn't emai lmyself. I didn't know my email addy...
posted on October 23, 2001 03:01:46 PMI have no lawyer friends, so that letter idea won't work
Even if you did have a lawyer friend, and even if s/he did prepare and send a zinger letter to eBay, it would get exactly the same results as your emails.
Eventually most eBayers come to the realization that eBay exists in their own little world, they make and change their own rules as often as they like, and they can mistreat honest people and protect the guilty as often as they want. There's nothing you, me, or a bona fide lawyer can do about it.
The problem, as you have hinted at, is that they are not consistent. They will turf a small time seller right away for a violation, but if one of their power sellers commits the exact same violation, they tend to look the other way. The response you will get also depends on which one of their drones receives it. If you like the place, keep sending your emails ... you may get lucky and hit a good drone who actually knows a little bit about customer service and who actually cares about you.
When you finally get fed up with their idiot responses, or when you are finally able to corner them with logic and proof of your claim, they simply stop responding.
It's all about the bucks, and if you aren't making enough for them, they could care less if you stay or not.
posted on October 23, 2001 03:06:59 PMgr8ful2bhere
I can't register ANY account while being suspended. I'm still sticking to those rules.
I'm trying like heck to get reinstated, but ebay isn't responding.
When I am reinstated I would like to use my same account. I have worked for almost 2 years to get my feedback at the 500+ it's currently at.
And I did get her user info. She has different user info listed under every one of her ID's. But I know it's her because of her emails (she copy & pasted MY messages everytime).
Ebay's response to her OBVIOUS
rule breaking....
[i] "Unfortunately, we are unable to intervene in the dispute between you and
the member you are reporting. At this stage, you should continue to
block their emails addresses from being received into your email box and
report any harassment to their Email Service Providers.
We want all of your transactions on eBay to be pleasant and successful.
On behalf of eBay, I would like to wish you success in resolving this
situation and in all your future trades on our site." [/i]
Then when I pressed on they responded with this:
[i] I have thoroughly reviewed your report and found that, in accordance
with our site policies, we are unable to take any action against the
member you are reporting (*********@***.com) at this time.
As you may know, we are unable to provide specific information regarding the results of our investigations to third parties such as yourself. This is done to protect the privacy of all of our members. However, I
wanted to let you know that I am still in the process of investigating the contact info of ***********@***.com, and will unregister the account if I am unable to obtain valid contact information for it. I
will notify you of the status of the investigation within the next few days.
On behalf of eBay, I would like to thank you for your help in keeping our site safe and fun. [/i]
Safe??? Fun???? I don't feel safe or fun. I certainly don't feel like ebay is standing behind me.
[ edited by luvmy2bears on Oct 23, 2001 03:12 PM ]
posted on October 23, 2001 03:13:24 PM
First of all you were suspended for 30 days.
I think some clueless person at ebay reinstated you by mistake and then a minute later when they realized what they did, they NARU'd you again and because they are clueless, they sent you the wrong e-mail.
posted on October 23, 2001 03:25:52 PM
Possibly. Anything's possible at this point. I was thinking that maybe s/he works at/for ebay. Or maybe a friend does.
It's a bit like repeatedly ramming your head into a brick wall. Only ever so slightly less painfull.
posted on October 23, 2001 07:22:51 PM
Oh this is infuriating!
I don't understand interferance here.
What is going on?
How can it be interferance when it is is a freaking stalker?
Have you contacted their ISP etc?
What about the local cops?
posted on October 23, 2001 08:10:13 PM
luvmy2bears ... for your own sanity, I urge you to forget all about eBay for at least 30 days (if that was your sentence) - more (forever) if you want to be really happy.
eBay is not that important, certainly not important enough to lose any sleep over.
