posted on February 14, 2002 03:00:37 PM
My customers are absolutely having a fit. I mailed out items last Saturday and many have not arrived. While that is understandable to me, buyers seem to think it should just be teleported directly to them. Everything was shipped priority mail but it seems only 2 or 3 of 23 items have arrived.
Anyone else having trouble? Also, do the buyers seem to be bigger babies these days? I had stopped selling for a while and it seems they all are a very impatient bunch these days! Maybe it is the horror stories they hear about internet fraud but they are so suspicious. I have nearly 1000 positive feedbacks so I don't understand why they are so distrustful.
One email simply stated - It's been 7 days since auction end - where's my item -- WHAT'S THE DEAL!!!!!!!!!
Another sent an email saying, it's been 8 days and I am concerned, what's going on.
What if we were that demanding about payment? Of course these used Paypal, but I am still waiting for checks from others since January and I would never dream of writing an email like that!
posted on February 14, 2002 03:12:48 PM
No, Its not slow it just gets delivered to the wrong address and I get to pay late charges on several of my credit cards.Each week I get tons of mail for other house numbers and streets and I don't know where my mail ends up.I guess the Post Office wants a big increase to teach my mailman how to read!Complain all the time,does no good.
posted on February 14, 2002 03:17:59 PM
Did you use Delivery Confirmation numbers? It's worth the 40c and saves time in anwering "where's my stuff" e-mails. I haven't had a single shipping inquiry since I started adding DC#'s to my piority shipments.
I give them the # when I send a "thanks for your payment, item was shipped" e-mail. The buyers can plug in the # on the USPS site and see where the package is. After all, you can only tell them when you shipped it, not where it is now.
posted on February 14, 2002 04:08:57 PM
Priority mail can take up to two weeks to deliver something. It's very rare, but it does happen. Priority is automated but it doesn't guarantee that the mail people can read.
I had one rather slow rural package sent media mail recently take almost 30 days. However most of my packages get where they need to pretty fast.
If you aren't using Zip+4 with barcodes, you are begging for problems. Nothing costs so little and works so well. Most of the time this takes maybe a minute or so to add, but it is well worth it. I look up the zip code but Microsoft Word automatically provides the barcode to my label. You can also use the National Address Server to provide a barcode.
