posted on March 27, 2002 01:40:33 AM new
Hi, here's the story. One of my previous buyers received a neg feedback from me for non-payment last year. This makes 5 negs he has. He was booted out. 2 weeks ago I received an e-mail from him asking me to remove my neg as his trading future was at stake! I looked at his neg feedback and his replies to the sellers and he was rather rude to them so I told him no, I couldn't remove it. I then received an e-mail that was so abusive and crude it is beyond belief! Here's a small sample of it .."You horrible, dirty, flea-ridden, slut bag, whore. It's slags like you who are so far stuck up their own dirty shitty arseholes who think they have something to prove" and it continues in a similar vein. I take another look at his feedback and to my horror I discover that HE HAS BEEN RE-INSTATED! HOW? 2 weeks ago he was 'Not a registered user' and now he's back. What can I do? I'm not letting him away with this. Do I send copies of his e-mails to Safe Harbour and how do I do it? Your help would be appreciated. Thanks.
posted on March 27, 2002 02:23:11 AM new
I beleive that the proper course of action would be to send his emails to Safeharbor. Also, I think that other people from AW would advise you to send his emials to HIS internet company. They very likely have rule against such horrible conduct when using their ISP. Maybe they will set him straight in this matter.
I would not waste any time using the ebay blocking device to stop him from bidding on my auctions. I would also block him from sending me any further emails.
posted on March 27, 2002 08:12:43 AM new
I doubt he now runs a pleasant, customer service focused business. Time will catch up with this person. Just wait, he'll get himself kicked off ebay again.
posted on March 27, 2002 09:40:21 AM new
For what it's worth:
An acquaintance in Oregon had a similar experience just before Christmas when he sold a bulk lot of 1,000+ magazines to a buyer. This nitwit turned out to be very nasty and abusive when he didn't get everything shipped for free (apparently he didn't know it costs money to ship heavy things) even though shipping terms were clearly stated in the auction. He ranted and raved in a series of nasty messages, and even threatened the poor guy's family if he didn't get what he wanted!
This seller didn't fool around. He did something that amazes me to this day: He called the FBI and forwarded the messages pronto.
Believe it or not, the buyer was busted the VERY NEXT DAY, was fined a huge amount and is currently in jail. He is also banned from eBay or even owning a computer when he gets out. There was even a news article about it: "Abusive eBay User Banned From Internet."
posted on March 27, 2002 10:17:15 AM new
Sellers can't remove feedback anyway.
I once accidently left a buyer a negative, so I contacted ebay and told them I'm the seller, and I accidently left the buyers a negative, and I wanted it removed. They said they can't remove it.
Scary depending your livelyhood on Ebay and Yahoo where they seemly have 10 year olds running the operations.
posted on March 28, 2002 09:13:07 AM new
It isn't about removing negs. It's about removing the NPB warning. The buyer paid off a seller he deadbeated and the seller notified eBay. So he's back. Block him from bidding in your auctions.
posted on March 28, 2002 10:42:59 AM new
professorhiggins
The buyer was a very kind person. She didn't overreact or say anything nasty or be demanding. She was curious why I left it. I said I'd contact ebay and try to get it removed. Ebay wouldn't. I never heard from the buyer again. I feel real bad for the mistake.
How did the mistake happen? I looked at the wrong sale record simultaniously with this buyers.
posted on March 28, 2002 10:51:50 AM new
ebay won't do it because they can promote SquareTrade to have the feedback removed. What is the cost, $25.00?
I have seen feedback removed by ebay so they do it in certain cases. I think if you talk to the right rep occasionally you can luck out depending on the circumstance.
posted on March 29, 2002 04:32:08 AM new
If a feedback or followup has a URL address in it, eBay will remove it.
I had a run-in with a nasty bidder myself.. does anyone use BidPay? I don't know if they have changed the page, but at the time you would input the amount of the money order, and then input the postage for that MO in a seperate box - it was clearly marked for that purpose. I get a MO for the bid amount, priority mail, because this guy somehow didn't read the page and put the shipping amount for the item ($6) in the second box. So I told him hey it's a mix up, just send me the postage and I'll send you the item. At which point all hell breaks loose, culminating in my parents getting harassing phone calls from this clown to send his camera and eat the shipping - each time more demanding and rude than the last, and each time I am less inclined to send him anything because of it. I still have a fraud complaint on my seller account that no one seems to have a clue how to get removed, even though he eventually got a refund (it wasn't my doing, I was ready to call the police on him).
Because this was such a mess, I made a simple HTML page on my site with a more detailed explanation and a link to the BidPay page the guy made the error on, in the feedback. I put it both in response to his Neg of me and on a neg to him. Ebay removed both comments, and for whatever reasons they were unable to be placed again (probably because the original was still in the system, even though the comment was removed). I could think of no other way to fully defend myself of the situation. As it turns out, eBay forbids anything it deems a link - even if it is just a web address and you can't actually click it to link anywhere as we in the rest of the world define it. I tend to think of eBay as being much like a little government, only without voters to kick them out of office when the power goes to their heads. You already don't have freedom of speech at their site, so.. anyways I digress. But it is one way to get them to remove a feedback, I just wouldn't try to pull it very often.
posted on March 29, 2002 11:30:40 AM new
Or you could just use Square trade,
if both parties are willing to work on it
for $15.00 they will remove negs.
