posted on May 28, 2002 03:10:20 PM
Sent out an insured priority mail package on May 18th. It was received and signed for on May 20th. My customer has emailed me stating she did not receive the package. The postmaster confirmed that the package was delivered and signed for on that day - BUT by someone with a totally different name than who it is addressed to. I believe the mail carrier delivered the package to a wrong address. Has anyone had this experience?? Does the post office honor the insurance claim? It would be awful to have this person out $170 for the post office's mistake. If it was me I would be boiling mad!!
posted on May 28, 2002 05:18:36 PM
I believe the buyer should go to the post office and speak to the postmaster. He will talk to the postman to find out exactly what happened.
posted on May 28, 2002 06:03:26 PM
she needs to go to the post office ASAP, and if it will be a few days before she can get there, ......she needs to call and talk with them about it, .Give all of the details.....
1.. she needs to do it *before* the carrier forgets about the package.... If he is a honest person, and wants to do the right thing, he should/will remember where the package went.
2.. you should call and talk with them also, and see what you can find out.. Don't let them put this under the rug...
3...keep after them, and hopefully you will get the package back.. or.. at the very least, let them admit to thier mistake, and they should pay for it, as you dd purchase insurance.
4.. I have had several buyers, say this and that... I always call their post office the following mornng {ASAP}and speak with the manager in charge, as well as speak with the carrier, call before 8:30 am, to be sure to speak to them, while it is still fresh in their minds.
posted on May 28, 2002 10:14:04 PM
I had this happen, it was delivered to the wrong address. The person who received it, held on to it till we sorted out what happened and located the package. The recipient happily gave the package to the rightful owner when he came by.
WE find most of the time a package doesn't arrive if using the Delivery Confirmation is that the person wasn't home, and even though a note was left, they didn't bother to go to their post office to pick it up. When have had packages returned for such oversights by the buyer. We re-mail them, naturally charging the buyer for the cost.
posted on May 29, 2002 07:00:55 AM
Update: Customer went to her post office first thing this morning with U.S. Postal Insured mail recipt number in hand and asked who signed for her package. Supervisor in charge refused to even look up the number and verify that it has been delivered and signed for. He said forget it, it's a lost cause your package is gone - gone. And of course he put it back on me the seller to initiate lost package procedures.
In every other insurance claim I have had in the past, the buyer always started the paperwork, but these always dealt with broken or damaged items - never had a completely lost package.
posted on May 29, 2002 09:27:24 AM
Did you yourself call her post office???. If not I would, and speak to the carrier who delivered the package. also speak with a Different Supervisor ...
You and her need to stay after them about this If you do not, then you wll never SEE the package again. Be nice about, and make sure you write down the names, of who you speak to.
posted on May 29, 2002 01:20:27 PM
Hi, I just got back from going to my post office.
I told them of your story, they told me, that you need to take your insurance claim form,to YOUR post office, and start the process. They should honor it and yo should get a full refund.
I hate to admit this but I work for Consumer Affairs at the Post Office and am also an eBay seller. An insured package that was accepted/signed for by the wrong person will be a paid insurance claim by the USPS, Unless the package was signed for by someone in at their residence. Either the mailer or recipient may start the claim process by filling out the proper forms at the Post Office. Some small town Post Offices do not know how to handle insurance claims because they hardly ever deal with them. BUT don't let them tell you the claim must be filled out somewhere else. Either party may make the claim though it's easier for the recipient as they are in possesion of the damaged article which the Post Office needs to see and inspect in order to begin the insurance claim. Whomever makes the claim only needs 1. The damaged article and it's packaging 2. Insured claim form, filled out by both buyer and seller. 3. Original Insured postal receipt (given to the seller when mailing
I have shipped over 2500 packages in the last few years thru USPS and have had only two insured claims. I processed my claims in this way: 1. Retrieved the insurance form from the Post Office 2. Filled out all required information except for Receivers information. 3. Made copy of eBay end of auction and proof of payment (such as Paypal)4. Sent all above plus original Insurance Receipt to the recipient to initiate claim at their local Post Office.
Hope this helps.
The buyer then needs only fill out the Receiver Portion of the claim form and take damaged article and packiging to their post office.
