posted on August 18, 2002 04:13:02 PM
Hi a bout 2 moths ago I sold some embeds (stuff for candle making) there was a few auctions of miens that al end and shipped the same day as this buyer did all buy this buyer got them and loved them but this one said she never got them they was Insurance
So I filed the paper work with the post office for lost item they said it will take up to 30days so I toad her that and scent her a copy of the paper work she had played using paypal she didn’t want to what 30day for a refund so I toed her I would send her money back she want it scent buy money order not paypal so I did now she is saying she did not get the paper work or the money order and she just email me saying if she doesn’t get her money buy the 26ths pack she reporting me to ebay
She didn’t want her money back buy paypal and I did send her a money order a paper work from the post office. Not at the same time to make sure she got at lest one of the things so what do I do she did give me bad feed back already.
I did ship the items to her and every one ells got their items just fine so how do I handle this one
posted on August 18, 2002 04:34:12 PM
I'd go back to school and learn how to write the English language. No wonder you've having communication problems.
posted on August 18, 2002 04:45:09 PM
If you have the receipt for the money order, do a trace to see if it was cashed. Tell your customer that payment was sent in the form that she had requested and the only way for you to recover your losses on that is to do a trace. Don't send another dime until you have done the trace and verified it was uncashed. Then put a stop pay on it and insist on Paypal. (if they paid by CC, then you are in essence giving them a free cash advance on it by sending cash, paypal will do the same thing, but it is then their responsibility) Site that you sent two items to their address and both were not received. Can't trust the mail carrier their so it must be done electronically.
Also, the reason you got insurance was to protect their item in transit. In my opinion, as soon as it hit the mail, it was no longer your responsibility. Don't prepay on an insurance claim that may not go through. (what happens if they received it, and the PO show cause that they did?, you are out money and product)
posted on August 18, 2002 05:14:15 PM
Thanks I try to do what ever I can to help my buyers but when she will not take pay pal back in that is how she scent payment. And everyone ells got threes fine and nothing I scent her seams to get to her something is up I would send her it agene using paypal
But she doesn’t want me to send it that way .I will go do a tracer tomorrow
And tell her she needs to got to the post office as I will to .as she should have got at lest one thing I scent her
thanks
posted on August 18, 2002 09:55:02 PM
Did you send the item with tracking? Sounds like you did not. If so, track it. Never send a refund by check if you received it by credit card. It sounds like to me that this could be a giant case of fraud happening here. Pay with someone elses card and get a cash refund. In the business world, credit card purchases are refunded to the same credit card for protection which is what you should have done, but not until the 30 days was up. Next time, also use tracking. It is cheap and worth every penny. UPS and Fedex have free tracking too.
posted on August 18, 2002 10:54:50 PMpetpost wrote:
I'd go back to school and learn how to write the English language. No wonder you've having communication problems.
JF
Pack your lunch petpost, you're going to be late for school.
posted on August 19, 2002 02:08:30 AM
since you have sent 3 seperate items to this buyer and none were received, DID YOU CHECK THE ADDRESS TO MAKE SURE YOU HAD IT CORRECT ON THE LAST 2 ITEMS?
That would be my concern, what address did I use and was it correct?
