posted on September 21, 2002 12:51:04 PM new
I've been selling on eBay for about 2 years. I've had only one problem with a non-responsive bidder. But now I have a bidder with a dead email address. I have no way of contacting him/her and he/she has made no effort to contact me after winning an auction. I'm 7 days out beyond the auction and can, of course, wait to file a non-paying bidder report. Does eBay use the postal address on file with the credit card to contact a bidder whose email bounces?
Any other suggestions besides NPB and negative buyer feedback?
posted on September 21, 2002 03:30:25 PM new
The bidder's name & phone number can be gotten by going to Ebay's site map & clicking on get refund of final value fee.
posted on September 21, 2002 10:38:13 PM new
Since it has been 7 days since the close of the auction, start the NPB process. Then if no response after the FVF process, give a neg. In most cases where the e-mail address is bad, the legite buyers will contact you within 48 hours. At least that has been my experience.
Good luck
posted on September 23, 2002 03:56:48 PM new
It has just happened to me. I had an auction close last night, have tried 4 times to contact the high bidder. Each time it comes back "action failed"
