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 bevhead
 
posted on October 27, 2002 02:56:23 PM new
I know I have seen these answered before, but of course I can't find them now.

1. What is the process for requesting a refund when postage never prints, due to printer error.

2. How do I activate the "stealth" feature?

Thank you!

 
 marcn
 
posted on October 27, 2002 03:46:48 PM new
What I have done when there is a printer error, I immediately print the log showing 2 entries for the same address and then make a note on it and mail it in. I don't know if this works or not as I usually wait a few months before sending all refund requests in. I always get a credit on my account but never match up the request to the actual refund.

For stealth mode, you need to email support and request it and then it will be an option in the "postage" options.

 
 harrywhitehouse
 
posted on October 28, 2002 12:28:39 PM new
Here are the refund protocols:

http://www.endicia.com/endicia-usa/Site/refundpolicy.cfm

We turn on the stealth feature here at the central server cluster. Just Email me a request with your account number.

Best

[email protected]

 
 
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