posted on September 30, 2003 10:52:43 AM
i just posted some auctions and most of my auctions the little gallery pics are showing, however some are not is it you or ebay ??
posted on September 30, 2003 07:55:51 PM
posted on September 30, 2003 07:50:11 PM edit
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Hi! I would like to find that out myself. I wrote to ebay about this issue and have tried everything I could think of to fix this problem, but with no success. Below is the last answer that I received from Ebay.
This too is of no use since you can only check 1 option in the photo preview...
VENDIO!!! Please help!
EBAYS REPLY TO THE PROBLEM:
THANKS!Thanks for writing to eBay's Customer Support. I realize that this
situation can be frustrating, and I appreciate your giving me the
opportunity to help you with this problem.
I checked your seller list and I see that all but 2 of your Gallery
images have been corrected (2858731909 and 2858732936). Since you used
eBay Picture Services and since the items already have bids, you won't
be able to correct those Gallery pictures. You're only options would be
to leave as is or end and relist.
What is happening is that when you list your items using the Vendio
listing software and you want to include your item in the Gallery, you
will see a spot on the listing page (Photo Preview) that shows their
logo. You have the choice to leave the spot blank or check the option
that says, "Ensure buyers read your item description."
When you check this option, you must then also check either the spot to
the right that says, Upload your logo to build your brand," (you will
then browse and select your picture) or you must select the option that
says, "Use your first listing image." Each option has a link to view
examples.
If you do not select either of these options to the right of the Vendio
logo, then the Vendio logo will upload instead of your picture.
If you need to end your auction early and relist, please click on the
"site map" link located on the Navigation Bar. Scroll down to the "End
my auction early" link found under "Services." Follow the instructions
on that page.
Once you have ended the item, you can easily relist it by clicking on
the "Relist this item" link on your auction page. When you click on this
link you will come to a page that looks like the Sell Your Item form.
All your information should be there and all you need to do is verify it
and press continue.
You may qualify for a listing fee credit. Please send the information
listed below to our Billing Team and we will be happy to review your
request:
- The item number(s) of the ended auction(s)
- Your seller's email address or User ID
posted on September 30, 2003 09:49:33 PM
Hi again! I have been reading post after post at ebay and 1 member suggested to disable any no-pops or software that stops pop-ups while listing. I tried it just a bit ago and quess what...IT WORKED!!!! YEAH! I am not for sure that it will help everyone who is having problems, but it worked for me...thanks to the seller who suggested it and no thanks to tech support...GO FIGURE!
posted on October 1, 2003 01:06:37 PM
I'm having problems with my gallery pictures also. A bunch of listings I put up a couple days ago, all have the same photo.. Now, at 1st they didn't show up at all, and then they showed up all having the same picture. So, I went in and revised each item, making sure the Gallery photo link was pointed the right way, and they are. However, when I view sellers other items, all 9 gallery photos show the same thing! Not good at all.
I'm pretty new to this (Vendio and EBay) and can't find any email address for EBay that I can write to and find out what the problem is, and if I'm going to be charged for the gallery pictures that won't come up right.
