cta
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posted on October 26, 2004 06:55:12 AM new
Hi All, What's the best thing to do if you have found that something you listed (and it has bids) has a chip or some other damage that you didn't notice before you listed it? Do you revise the listing and say it is NOT in "excellent" condition as listed, or do you simply end the auction? And if you do revise the listing, do the folks who are bidding on it automatically get notified?
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jvj24601
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posted on October 26, 2004 07:06:16 AM new
Bidders do not get notified automatically on revisions -- unless ebay started doing so recently.
If it were me, I'd cancel all bids, end the auction early, and relist.
I say this because:
1)Once I've bid on an auction, I usually don't re-read the description.
2)I've also had bidders who didn't read revisions and then complained when product was not as described in the original(unrevised) description.
[ edited by jvj24601 on Oct 26, 2004 07:10 AM ]
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pmelcher
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posted on October 26, 2004 07:15:10 AM new
Can you still end an auction early? I thought I read somewhere they are no longer offering that option.
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neglus
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posted on October 26, 2004 07:37:55 AM new
You can't revise the auction after bids have been placed - you can add to it - but since this could change things substantially, I think you have to end the auction. You might want to send the new item number to the bidders.
**********************************
"Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "...holy sh@#...what a ride!"
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards
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ltray
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posted on October 26, 2004 08:30:17 AM new
I have had this happen. Here is how I handle it...
1. Before I cancelled the auctions, I used the bidder's list to get contact email info.
(Be sure to do this first because you will not be able to get the bidder's list after you close the auction.)
2. Cancelled the bids and closed the auction.
3.Relist with the updated info.
4.Email the previous bidders and tell them what happened. Provide them with the new auction #.
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Libra63
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posted on October 26, 2004 09:01:13 AM new
If it was me I would email my bidders and tell them of the problem with the auction. Then I would end the auction. Relist with your new description. This makes you an honest seller and maybe that small chip won't make a difference to one of your bidders. Good Luck
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iceicepenguin
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posted on October 26, 2004 11:22:01 AM new
Had this problem recently. Set of 8 glasses and I broke one while packing them. I added in giant letters that one was now missing.
Then I emailed all the bidders to inform them of the missing glass. I offered to cancel the highest bidders bid if they were no longer interested.
High bidder emailed me back and said they wanted to keep bid in place anyway.
Same bidder ultimately won the auction and I gave her a discount for the broken glass.
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cta
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posted on October 26, 2004 02:08:11 PM new
Well, I decided to end the auction and I wrote to the highest bidder explaining why I ended it early with my apologies, so she may or may not write asking me to sell it to her. I don't think I'm going to bother to relist it only because it was only at $12.50 and I may just throw it in my shop and sell it "as is" and see what happens. Guess I'd better check things better before hastily listing them. Good thing my hubby checks up on me, I never even noticed the chip. Maybe I just need new glasses.
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sanmar
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posted on October 26, 2004 02:12:22 PM new
Libra has the right idea, not just the high bidderm but all bidders. If the high bidder pulls out then the next high bidder is high.
Life Is Too Short To Drink Bad Wine
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stonecold613
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posted on October 26, 2004 08:33:38 PM new
Bidders do not get notified automatically on revisions
Oh yes they do. Any time you add to your description, your bidders will receive an e-mail from ebay stating that there has been a change in the listing that might effect them and there bid. Then it will go on to state to contact the seller if any questions.
They have had this for many years now.
In this case, I would cancel the auction and not even offer it. If it is broken, its broken.
.
.
http://www.rense.com/general51/dump.htm
Democrats support anyone but Kerry in 2004.
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Japerton
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posted on October 26, 2004 08:47:32 PM new
Just end it, save yourself the grief. I hardly bother with ebay notices on my bidding id.
Practice Abstinence Nov 2, 2004!
No BUSH! No DICK!
Most Republicans agree:
He's an...
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sparkz
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posted on October 26, 2004 08:59:44 PM new
Even if there were no bidders, before revising, you would want to check and see if there were any "watchers". If so, you would want to end the auction. One of those "watchers" could be a bidder in the form of a snipe. In that case, they place their snipe, and never recheck the description. A third party snipe will show up as a watcher on your "My Ebay" page.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
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ltray
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posted on October 26, 2004 09:58:10 PM new
>>>A third party snipe will show up as a watcher on your "My Ebay" page<<
Interesting... how does that work??
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tomwiii
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posted on October 27, 2004 02:00:21 AM new
Japerton:
Here's the link:
http://filmstripinternational.com/
kewl...
FLIP-FLOP...FLIP-FLOP...FLIP-FLOP:
http://www.seanbonner.com/flipflop/
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Japerton
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posted on October 27, 2004 08:24:59 AM new
Thanks Tom,
Thought you'd appreciate it!
J
~~~~~~~~~~~**~~~~~~~~~~~
Avatar wish list....
...and he must possess a kind eye...
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jvj24601
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posted on October 28, 2004 07:11:31 AM new
Any time you add to your description, your bidders will receive an e-mail from ebay stating that there has been a change in the listing that might effect them and there bid.
Thanks for the update on that Stone.
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