posted on March 3, 2005 11:58:27 AM
I sold two items to a guy. He says he did not get. I sent to his confirmed address and I have delivery confirmation of delivery date and time. He has put a claim into paypal and I responded with the confirmation information. I contacted the carrier superviser for his post office and he says the buyer had spoken to him and that the buyer was gone the day it was delivered. They think maybe it was stolen since he lives in a condo area. I am not sure what else to do. I feel bad for the guy but am I responsible? The total purchase was about $100. Any advice??
Thanks!
cd
posted on March 3, 2005 12:03:27 PM
Did you INSURE it for YOUR protection against this very type of disaster?
BTW: if you shipped to the guy's CONFIRMED ADDRESS /plus/ DELIVERY CONFIRMATION shows delivery, then PayPal should find in your favor...
OTOH: if he paid with a CC, he can just turn around & do a CC CHARGEBACK, and then yer in the hands of the FATES
"Who could have possibly envisioned an erection — an election in Iraq at this point in history?" Prez.Jim Beam, at the White House, Washington, D.C., Jan. 10, 2005
posted on March 3, 2005 02:20:43 PM
What good does Postal insurance do? The P.O. says they delivered it. They won't pay a claim for loss. He needs to contact his homeowners or renters insurance carrier and submit it to them as a theft or mysterious disappearance.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on March 3, 2005 02:25:59 PM
may be his credit card issuer would reimburse him,ask him to read the credit card terms.
postal insurance will help in this case,since it is over 50 dollars,a pink slip would be left in his mailbox await his signature upon pickup.
-sig file -------Life is one big happy 'All You Can Eat' buffet .
[ edited by stopwhining on Mar 3, 2005 02:27 PM ]
posted on March 3, 2005 03:26:03 PM
I had this very same thing happen to me a couple of weeks ago. I didn't insure the package either and it wouldn't have mattered because it showed that it was delivered and the date and time. I called the customer's post office and informed them that my customer had not received the package. It showed that it was delivered on Feb 14th at 9:16 a.m. However, it was Feb 18th when I called because she said she didn't receive it. I was told by the clerk that the postal carrier for her route would call me. Well, it MYSTERIOUSLY turned up on her chair at work (the delivery address) on February 22nd. When she asked the receptionist about it, she said that the mail carrier came and delivered it. I don't know who had it, but I think it was sitting in the carrier's truck and my call prompted him to deliver it. Who knows? She finally received it and was very happy.
posted on March 4, 2005 05:23:24 AM
camodog -- Perhaps next time (hopefully there won't be a next time!) you should use the delivery confirmation where the customer has to show ID and sign for the package. I think the DC slip is the PINK one (as opposed to the green one). It's a little bit more expensive, but definitely worth it in a case such as this.
posted on March 4, 2005 10:58:51 AM
Dianne...
I thought of doing that. Didnt know how much trouble it would create by having packages NOT being delivered because no one is there to sign. I think the positives of signature may indeed outway the other.
I contacted paypal via phone. The person I spoke didnt see where he had any chance of getting his money back. Even if his credit card did a chargeback she said I would get my money back once the CC company was shown that he received his item.
posted on March 4, 2005 12:35:14 PM
There's something I'm not clear about. When you send a package via Priority Mail with a D/C, can the carrier just leave it at someone's door, or do they have to hand it to a real person?
Here, in NYC, with an apartment building, they'll leave a notice in my mail box if I'm not home, and I'll pick it up at the PO.
But what about the rest of the country where people live in houses, condos, etc.?
It's one of the things that's always concerned me - what if it's left on someone's porch and takes a walk because that person is at work?
Camo -
If you want to be aggressive about finding out for sure what happened to that package, call the postal inspectors in the recipient's area. The Web site for the PO has a search engine that will let you locate the right person. They'll toss the joint - interview the carrier and anyone else who might have handled that package.
I think there's some sort of "lost mail" or "lost package" form you can file, even if the box wasn't insured.
posted on March 4, 2005 06:51:20 PM
Signature Confirmation may be a wise investment for an extra $1.80. That will prevent the mail person from leaving a package unsecured at a person's doorstep.
[ edited by TheFamilyBiz on Mar 3, 2005 01:31 PM ]