posted on February 2, 2006 06:27:33 AM new
Auction ended in late December. Payment not received, I filed a NPB dispute. Buyer sends a personal check. I return it stating my TOS state no personal checks. He replies to dispute asking why it was returned.I refer buyer back to my TOS. He reply to dispute saying that he only sends personal checks or Paypal. I don't acceept either foms of payment. FB shows negs for non payment & fb left by buyer shows that negs are given at the drop of a hat for non receipt of item (what him try that one on me!) Any suggestions besides accepting his personal check or using paypal as he wants? I am at a stale mate with this person.
posted on February 2, 2006 06:55:20 AM new
Although it would generate a neg for you -- neg him for non-compliance with your TOS and that'll finish the conversation. Close the dispute and give him a ding.
Paying with an unaccepted form of payment is the same as him sending you a note that says he will pay you in the future - just send his item to him now...
That said, I can't imagine not accepting one of those forms of payment. I'd think you're limiting your audience significantly - but that's your business (just a candid comment meant to carry concern, not be harshly critical).
posted on February 2, 2006 07:08:53 AM new
Tell him sorry but due to your poor FB I must insist on payment by Postal Money Order only!!! Or just tell him to buzz off you don't have time to deal with a dumbas.
posted on February 2, 2006 07:50:44 AM new
Tell him simply that your terms are clearly stated in the auction that he bid on. At this point in time, it is not your responsibility to bend to his will but rather his to abide by the conditions he agreed to when he placed the bid.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
posted on February 2, 2006 08:17:55 AM new
Your choice is to accept either of those payments, or file for FVF - You will probably get a neg anyway.
Also, I am with TheFamilyBiz - I can't imagine really doing business on ebay without accepting personal checks OR paypal - What does that leave, money orders? They are a pain in the you know where, and honestly, for a small purchase ($10 or less) you will probably spend that money tracing a lost money order. As a bidder, I see money order only, and I just won't bid. I've done it before, just is a pain to remember to actually get it. These days, I pretty much eliminate anything other than a paypal auction, though I will bid with one that accepts checks if I really want the item (rare) OR if it is a really good deal because bidders don't want to pay with anything other than paypal!
posted on February 2, 2006 08:44:22 AM new
Paloma, I think the 2 nd option in your NPB screen says "I no longer with wish to deal with this buyer". USE IT!
[ edited by LtRay on Feb 2, 2006 08:44 AM ]
posted on February 2, 2006 12:38:15 PM new
When I was having trouble with a problem buyer, feedback was the least of the problems.
Follow through on the non payment will do more damage than the negative feedback. If he has other dings then this just might be enough to get him suspended.
In my case she tried to leave feedback and eBay pulled it becuase she was suspended and did not respond to the non payment notices.
posted on February 2, 2006 01:07:45 PM new
paloma91,
I feel for you. I hate US personal check too. My TOS states "pay by certified, cashier or bank check, or money order in USD$ drawn on US bank". I then go on to list the kinds of money orders we like (basically anything except USPS ones).
Return or destroy their check. Their previous buying feedback suggests a "live wire" so play it by your book. If they neg, return it but with a calm, professional response "non-paying bidder, filed for FVF" etc. Makes their outburst seem all the more pathetic, and will show you as the aggrieved party.
posted on February 2, 2006 01:51:01 PM new
I know you're not asking for advice here, but honestly, why not those two methods of payment? I've had only 1 check bounce, from a buyer, in 7 years, and she felt so terrible about it that she paid me extra when she wrote a new check (which did not bounce).
But perhaps the category you're selling in generates lots of bounced checks--or sells to young irresponsible men?
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posted on February 2, 2006 09:47:28 PM new
Thanks everyone. You all helped me decide what I was going to do. I gave him one more chance to send a money order, if not, I close the dispute.
I know alot of sellers accept personal checks and use paypal. I don't for a variety of reasons. Maybe someday I'll be able to quit my day job and focus exclusively on selling but I can't do that right now. I am a small time seller. Please don't give me a hard time about it. This works best for me for the time being. If things ever change for me, then I will consider using paypal and accepting personal checks. I have had too many checks bounce and I just hate waiting for them to clear. With my bank, I never know for sure whether they have cleared or not until it's too late.
posted on February 2, 2006 10:03:26 PM new
Paloma..It makes no difference what sort of payment you will accept. That is strictly your decision to make. I personally will not accept Paypal. The TOS the seller puts in the auction is the deciding factor. It's up to the buyer to decide if the payment method you accept is agreeable to him. If not, he has no business bidding. Give this jerk 5 days to have a money order in your mailbox. If it's not there, slam the lid on him. I have a feeling your uid would be his third strike. If that's the case, he won't have to worry about payment methods in the future.
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
posted on February 3, 2006 09:21:06 PM new
I can understand not accepting PayPal. It is the most unsafe way to accept money. Personal checks are actually safer. Just give it a 4 week waiting period. 99% of the bad checks will be back in that time period.
Otherwise, move on.
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Many misleading tricks in 2006. The new Demomoron slogan.
posted on February 4, 2006 07:41:08 AM new"I can understand not accepting PayPal. It is the most unsafe way to accept money."
How is that even remotely true?
My personal experience with PayPal is:
Since 1999, over 1400 PayPal payment-receiving transactions...
Out of those 1400 transactions, TWO were problematic as follows:
1) SCAMMER complained of NON-DELIVERY. I called her PO up in ALASKA & her delivery person REMEMBERED the delivery! END OF STORY -- PayPal didn't even bother to freeze the amount
2) As I described here, lady did a chargeback after 6 months...PayPal froze THAT amount ($60) from my account...AFTER 10 days, PayPal found in my favor & returned the money...
THAT'S TWO out of 1400
Would I do better with a regular MERCHANT'S ACCOUNT? NO! Because my credit is so lousey that I'd never qualify for one! (Blame Ralphie! He ran up the phone bills on his disgusting 1-900 "Howling-Hors" doggie-phone-sex calls)
But seriously, PayPal, used with COMMON SENSE RULES, has been a wonderful tool for my feeBay thingy...
"And then that little jerk Ralphie convinced all the sheep-herders to build a roller-skating rink!"
posted on February 4, 2006 08:20:02 AM new
I've had perhaps 2/3 of the PayPal buyers that Tom has had, and NO PROBLEMS whatsoever. I do know that the two of us aren't a representative sample of the eBay population, but I'll continue to accept PayPal until I have a problem with a buyer, and then I suppose I'll have to rethink it. So far so good.
I'm wondering if the problems increase with certain kinds of merchandise.
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[ edited by roadsmith on Feb 4, 2006 08:36 AM ]
posted on February 4, 2006 09:56:59 AM new
Here's something interesting (to me):
Since the beginning of the year, I've seen a dramatic increase in the number of checks and money orders sent to me. True, I have a few no-PayPal lots up, but I've sold dozens of pieces to a lady who just wants to send personal checks and *only shops with sellers who accept checks*.
posted on February 4, 2006 10:03:51 AM new
tOMWiii wrote "Would I do better with a regular MERCHANT'S ACCOUNT? NO! Because my credit is so lousey that I'd never qualify for one! (Blame Ralphie! He ran up the phone bills on his disgusting 1-900 "Howling-Hors" doggie-phone-sex calls)"
No credit, no problem. Try these guys http://www.free-merchant.com/home . There monthly fee's don't seem to bad compared to others I have seen and there is "NO" sign up fee like with all the others I have seen. Found them while surfing www.paypalwarning.com website.
Do I use PayPal? Yes. Have I ever had a problem with charge backs? No. In 2 years, 2 months and 1 day as a PayPal user I have had over 1900 PayPal transactions and 0 problems so far (knock on wood).
Now, with that said. My problem with PayPal isn't so much with PayPal but with eBay for force feeding it down our throats. They slowly remove all other possible online payment types except merchant credit accounts and what is the small seller stuck with, PayPal.
Merchant accounts may be fine and dandy for large sellers but it's just not cost effective for a small seller's. With the removal of prety much all other forms of online payments for ebay purchases we are stuck with PayPal.
Just use what works best for you. tOMWiii has had 2 in 1400 PayPal payments froze and both were then found in his favor. So it looks like PayPal works just fine for him. It has worked fine for me "so far". One thing I do to avoid problems with high dollar auctions is I just don't offer PayPal as a payment option on them. That way the worst that can happen is I get burned on a smaller $ auction.
I'm by no means a big PayPal fan but I have to use what works for me at the moment. If by some miracle ebay approved another online payment option I would jump the PayPal ship in a second and never look back.
As a ebay buyer I do look for sellers who offer PayPal. I rarely purchase from sellers who do not offer it. It's just a convience factor for me.
They say your memory's the second thing to go, I just can't remember what the first thing is.
[ edited by mikes4x4andtruckrepair on Feb 4, 2006 10:15 AM ]
posted on February 9, 2006 05:30:59 PM new
UPDATE: Feb 1 he responds stating he will only pay by check
Feb 2 I respond stating again that the check was returned last month and asked how and when he intends to pay for auction.
Feb 7th I add: It's been 5 days since I left the last comment. I am assuming that you are no longer interested in
trying to complete this transaction. Therefore I will close this dispute.
Today I receive my first email from this buyer. Read on . >>>>
Listen I think it is foolish to get an unpaid stike. (His check was returned) This is my families business and I can not have any strike against my Ebay account. I can send you a money order but please remove the strike and send me my stuff when the payment is recieved.
posted on February 9, 2006 05:55:12 PM new
Did you leave feedback , hope not he may still neg you even if he sends money order and gets his stuff.
If it were me I would tell him too late but that still leaves him neging you --on second thought play it out and not leave feedback until he does or wit until last day to neg his lateness.
**************
Can't touch this! uh huh, uh huh.
posted on February 9, 2006 06:12:10 PM new
"Dear Numbknutz,
The item in question is no longer available. I donated it to the National Foundation To Feed Abused Boston Terriers in Jacksonville, Florida. Don't worry about the strike. It will scroll off you account in 18 months. As long as you thoroughly read the sellers descriptions and fully understand and agree to their terms and conditions for payment during that period, you should have no further problems with black marks on your record. Please rest assured, I will be happy to remove you from my blocked bidders list at the end of that 18 month period."
If Murphy's law is correct, everything East of the San Andreas Fault will slide into the Atlantic
"And then that little jerk Ralphie convinced all the sheep-herders to build a roller-skating rink!"