posted on February 3, 2006 11:47:23 AM
I received a phone call and follow up from ebay. Here is the follow up letter on new enhanced consequences for violations. I most likely got this call because they closed some auctions without specific reasons.
"Thank you for taking a few moments to speak with me. I wanted to send you a follow-up email to our conversation about the
new enhanced consequences for violations of eBay policies. First, let me define a consequence - it's the penalty assessed
to a member who has violated an eBay policy.
Based on buyer research, eBay has determined we need to adopt a less passive, more active role to instill reassurance &
trust in the brand for buyers. The new consequence guidelines are part of eBay's overall strategy to address the
Community's request to improve the enforcement of our policies, making eBay a safer place for all members..
We have historically enforced our policies using listing cancellation and account suspension. Beginning in February, we
will be adding the following two new consequences:
- Limits on account privileges
- Forfeit of eBay fees on cancelled listings
First, let us tell you about limits on account privileges:
- Previously, eBay has only had the ability to either cancel a member's listing or suspend that member.
- This new consequence allows us to restrict the selling privileges of a member for a set period of time instead of
suspending that member. The member will continue to be able to use My eBay, will continue to be able to communicate with
other members of the community - and will have the opportunity to complete other transactions they may have been working
on when the policy violation occurred.
- During the selling restriction, a seller will not be able to list more items until he has taken a quick, 15 minute
tutorial. This tutorial will help him better understand the policy he violated so that he can avoid the same violation in
the future.
- If, after taking the tutorial, the seller violates the same policy again, the seller may receive a 1-day or 3-day
selling restriction. This means the member would not be able to list any further items for 1 or 3 days.
eBay fees on cancelled listings:
- Previously, when eBay cancelled a seller's listing, all fees were refunded to the seller.
- Going forward, eBay will be withholding fees for repeat offenses for some policies.
In summary, eBay now has the ability to use a range of consequences for members when we deem that a policy violation has
occurred. These consequences for policy violation can now include actions such as limits on account privileges, forfeit
of eBay fees on canceled listings, loss of PowerSeller status, listing cancellation, and account suspension. All of these
consequences can be found on our policy help pages. You can also review the same changes online at ebay.com/community by
clicking on 'General Announcements'."
posted on February 3, 2006 01:23:33 PM
Yes, they are cracking down on sellers while still allowing bidders to get away with everything. You know why? Because they are more likely to get bad press from bidders than they are from sellers.
Cheryl
"Our lives begin to end the day we become silent about things that matter." - Martin Luther King, Jr.
posted on February 3, 2006 01:41:02 PM
hmmm... could this simply be a question of $$$$ for eBay? Think about it... previously eBay refunded sellers fees when they cancelled auctions. Now, they're saying they can keep the fees. So... now they can cancel all the listings that have Cash, Bidpay, Billpoint, etc in them... make us sellers do all the work relisting them... and not lose any money. It's so nice that eBay really cares about us sellers that make them money.
If ebay really cared about us sellers, they'd institute a listing "freeze" where the auction listing is temporarily removed from the site, yet still editable by sellers so that they can fix the problem, and then get it back on the site. Wouldn't that make sense?
posted on February 3, 2006 02:51:06 PM
It would make sense for them to notify us PRIOR to removing a listing to give us the opportunity to fix it. If it weren't for this site, I'd never be able to keep up with all the changes eBay makes. I'm not going to spend my days glued to their announcement board.
Cheryl
"Our lives begin to end the day we become silent about things that matter." - Martin Luther King, Jr.
posted on February 3, 2006 03:36:44 PM
ART, did they tell you why they pulled your auctions? I remember your thread, but do not remember them telling you why your auctions were pulled.
posted on February 3, 2006 04:01:43 PM
I did end up talking to the nerd that pulled the trigger. My contact at ebay could not figure the auctios were closed either! He put me in direct contact with the trigger happy dim-witted fool. I will post in detail later. In a nut shell. The Rembrandts were pulled for not having the word "after" in the description even though it had detailed info stating they were not from the original plates. An example of one of these rembrandts is at.
http://cgi.ebay.com/ws/eBayISAPI.dll?MfcISAPICommand=ViewItem&item=7364013736
I also show the COA and... you'll see, it's a joke.
I'll have the complete joke in detial very soon.
I do think my aggressive action had something to do with the call and letter.
