blueyes29
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posted on April 12, 2006 10:47:19 AM
I had an international buyer fail to pay. I submitted an NPB (after e-mailing buyer about total costs including international shipping costs). Buyer paid BUT paid USA postage and NOT international shipping (I have in my description that international buyers should e-mail BEFORE making payment). I responded on NBP that buyer still owes $16 for international shipping...that was on 20 March. To date, the buyer has not responded...either to the NPB or with additional payments. I've still got the payment sitting in my PayPal account. My thinking right now is to just not do anything...the auction ended 5 March. I've thought about refunding the payment and just ending the dispute/file a neg for insufficient payment (I've still got the item) but wonder if that's going to bite me in the rear since the buyer DID make a payment (of sorts). What's your thinking?
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ladyjewels2000
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posted on April 12, 2006 10:57:38 AM
I have the same problem with a US bidder - not paying any of the shipping cost - but it goes back to December. She did reply to my email saying she would send the shipping - but never did. I never reported her either - I feel funny with her item and most of the money too??? It's been so long now I'm not sure what to do. I last wrote her in Feb and she still hasn't replied.
[ edited by ladyjewels2000 on Apr 12, 2006 10:58 AM ]
[ edited by ladyjewels2000 on Apr 12, 2006 02:26 PM ]
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neglus
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posted on April 12, 2006 11:07:39 AM
I'd refund the money and file NPB and then relist. You don't have any right to the money AND the merchandise. If she hasn't paid the additional shipping by now she isn't likely to. When you refund the money through PayPal, the item goes back to "unpaid" status (the PayPal paid mark gets unchecked).
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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hwahwa
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posted on April 12, 2006 11:40:46 AM
Is this bidder still active on Ebay?
I will try contacting her again.
/ lets all stop whining !! /
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mikes4x4andtruckrepair
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posted on April 12, 2006 01:35:12 PM
Bump what neglus said. I have had it happen 2 times to me. Only paid for item and not shipping. I refunded payment and closed the dispute.
 Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. - Albert Einstein
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agitprop
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posted on April 12, 2006 02:21:37 PM
Concur with Neglus and Mike. No communication is a bad sign and if you accept a second payment to cover international shipping you invalidate any SPP...
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fenix03
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posted on April 12, 2006 02:40:51 PM
Never keep the payment!! I've never understood the rationale behind doing that. You have no intention of sending the item so why keep their money?
Your claim of non payment is a fraudulent. You ar claiming non payment on the amount of the bid that ebay charged you FVFs for. If you have that money in your account, you have no right to the refunded fees.
Why would you believe that you are entitled to the Final Value Fees AND the funds from the sale?
As for biting you in the rear... do you HONESTLY need someone to tell you that you are in the wrong or that ebay might get upset about you asking for a refund based on funds that you have indeed recieved.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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blueyes29
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posted on April 12, 2006 02:56:32 PM
My my...what a rampage from fenix! I NEVER intended to "keep the money" (which is why I kept it in my PayPal account (ready to refund) and never transferred it to my checking account). I had every intention to mail the items (which are still here) if the buyer EVER paid. I have a fairly simple business credo: When a customer pays, I ship. I resent the implications that I would unfairly conduct any transaction. I NEVER claimed "non-payment" and stated clearly on the NPB that the buyer had NOT paid for postage. Frankly, fenix, don't need you or anyone else to tell me that I was "wrong". My concern was with the fact that the buyer DID pay for the item...but NOT the correct postage and I didn't know if there could be some future negative consquences. That being said (and I DO appreciate the constructive suggestions), I DID refund the payment with the comment that the buyer did not pay correct international postage, closed the dispute, blocked the bidder and gave the bidder a "neutral", again with the comment that correct postage was not paid.
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ladyjewels2000
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posted on April 12, 2006 03:12:24 PM
Blueyes - do you use Vendio to list?
I was having the same problem with international and I found out it was because I accept international but didn't have it set up to calculate. It never was but a few pennies in my cases so I just shipped anyway.
Now I'm off to refund my lady as well.
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blueyes29
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posted on April 12, 2006 03:53:24 PM
Yes, "Lady", I list through Vendio. I charge "flat rate" shipping so don't have the calculations done. For international buyers, I pack the item, weigh it and then go to the USPS site to check the various shipping rates. I leave it up to the buyer to determine how they want it sent. Based on what some other vendio-ians have said, I am reluctant to ship to some countries unless the package is insured so the only way to ship that way is by Parcel Post which is quite costly. Sometimes (when shipping with International Priority), it's really not a whole lot more than shipping to the US but international priority can't be insured.
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stonecold613
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posted on April 12, 2006 03:54:48 PM
I've still got the payment sitting in my PayPal account.
That's your first mistake. By keeping that money, at least in legal terms, you are accepting it as payment in full. You need to refund as soon as you notice the mistake and send a corrected invoice for the correct total.
Fenix in this case is 100% correct. You are not entitled to any fee refunds by holding onto any form of payment. If you had refunded the incorrect payment right away and then they did not pay, then you would be entitled.
I DID refund the payment with the comment that the buyer did not pay correct international postage, closed the dispute, blocked the bidder and gave the bidder a "neutral", again with the comment that correct postage was not paid.
How dumb was that? If you had refunded right away and sent a polite e-mail with a corrected invoice, you would have likely kept this person as a customer and made the sale. Expecting a second payment is simply foolish. If you refund, then they realize they made a mistake and in more cases than not, will correct it and follow through with the transaction.
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agate18
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posted on April 12, 2006 04:07:40 PM
stonecold is correct. as soon as you realise that they have sent incorrect payment. immediately send back to them and state the reason why. most times they will send correct amount. i also tell them you sent it back so they could make just 1 payment, instead of having to make 2 payments. which means it is costing them double fees. works most times.
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fenix03
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posted on April 12, 2006 04:16:26 PM
Blue - you can get as upset with what I stated as you wish but you seem to be ignoring certain facts.
Ebay could not care less about shipping. They don't charge a percentage of the shipping so when you filed the non payment, you were asking for the FVF on the actual amount the item closed at to be refunbded to you. When you asked for those funds, you had the money from the sale in your PayPal account. It does not matter what you had done with it... you had access to it, the buyer did not. You had their money.
This whole - I'm going to keep their initial payment and wait for them to send me more thing that people (not just you - I've seen at least a dozen similar threads on here) play is a joke. If they send you two payments, you have to pay PayPal fees twice so why would you opt for that? There are only three reasons....
1) You love PayPal so much that you want to reward them with a little bonus cash every now and then.
2) You have some money in your hot little virtual hand and you are not giving it up without a fight
3) You don't use common sense.
You can get as indignant as you wish - but "I'm not keeping it, it's still in my account, ready to refund" is ridiculous. Either you recieved the correct amount and you ship the item or you don't recieve the correct amount, you send the refund immediately and inform the buyer of the correct amount.
As far as you recent steps... you don't seem be thinking things thru, again. You had an open line of communication going with the bidder via the NPB program and rather than take advantage of it, working things out and completing the sale, you shut them down, lost the sale and a customer.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Never ask what sort if computer a guy drives. If he's a Mac user, he'll tell you. If he's not, why embarrass him? - Tom Clancy
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blueyes29
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posted on April 14, 2006 04:43:44 PM
I contacted the buyer 5 times informing them that their payment was insufficient and gave her options (send the remainder due or I would refund the payment and she could send the correct total)...I asked her repeatedly what she wanted to do and never heard from her. My concern was that she could file a complaint with PayPal stating that (a) she'd paid...true... and that (b) I hadn't sent the item...also true since she hadn't paid the correct amount. The answer Neglus provided was what I needed to know as I did not know that once the payment was refunded, PayPal counted it as a "not paid". I value my paying customers highly and will do everything within reason to provide prompt and courteous service. I don't feel I was "dumb" in blocking this bidder from future auctions since I HAD notified her immediately as to the incorrect payment...and followed up with numerous other e-mails...and never received a response. I'm 100% comfortable with my decision to block a non-responsive/non-paying bidder. And, thanks, Neglus, for the info...appreciate it!
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dacreson
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posted on April 14, 2006 05:18:30 PM
Hello,
I don't reply much as I have been out of Ebay near a year now.
What I did in your situation is I TOOK the money, Put a note with the item and set it on a shelf (with a date)
I e-mailed the buyer and thanked them for payment and USA PH. I asked where in USA would they like it sent?
That it, no more.
Usually short postage is just some cheap As*
but occasionally it is a true error.
I have also looked at shippage to there castle in Europe and ate the $1.00 or so in postage. Is all up to you.
They have paid for item it is there's only question is shipping payment.
Keep records on the lot and move on.
David
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blueyes29
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posted on April 14, 2006 05:39:19 PM
I've had a few other international bidders who didn't initially pay the international postage. When I've e-mailed them of the error, all but this one have apologized profusely and immediately sent the correct amount. I wanted to give her every opportunity to "make good" on her payment and e-mailed 5 times before filing the NPB. The dispute is closed now and I'm chalking the experience up to "good riddance" to this particular customer.
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stonecold613
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posted on April 15, 2006 09:23:17 AM
I contacted the buyer 5 times informing them that their payment was insufficient and gave her options (send the remainder due or I would refund the payment and she could send the correct total)...
You were still in the wrong. The correct thing to do would have been to refund right away and start fresh. Giving options is purely dumb and should not have been used. Please send your customers my way so they can be treated with respect and so I can make them repeat customers.
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blueyes29
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posted on April 15, 2006 01:48:16 PM
Be happy to, stonecold...you're more than welcome to my non-responsive bidders. I'll continue to provide courteous and prompt service to my many repeat and first-time customers who DO pay (note my over 2000 positive/99.9% feedback). Personally, when a customer has made an error, I don't think it's "dumb" to give them a choice as to how they want to correct it (rather than dictate what I'll do) but guess we can "agree to disagree" on process.
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stonecold613
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posted on April 15, 2006 10:23:25 PM
I will go with the rest of the knowledgable posters here and state you were wrong and handled your situation poorly. You created your own deadbeat in this case.
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whatnot3
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posted on April 16, 2006 07:47:44 AM
From what you said so far, it sounds like it is your fault it happened because you don't have your vendio account setup properly.
Why would you give a neutral feedback without waiting for to have a chance to respond after you sent the refund? There could be a lot of reasons they didn't reply.
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hwahwa
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posted on April 16, 2006 07:56:38 AM
Is this bidder of yours still active on Ebay??
It is hard to imagine anyone would leave so much money on the table without getting anything in return,there must be a reason why she/he is not responding??
/ lets all stop whining !! /
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blueyes29
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posted on April 16, 2006 09:34:16 AM
As best as I can tell, the last action this bidder had was early March. I gave her a month to respond and sent repeated e-mails before taking any formal action. I have no idea what problems she might have had because she never responded. The amount wasn't that much...less than $17.00. The issue is over now and I thank everyone for their comments and constructive criticisms.
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