posted on April 22, 2008 08:19:31 AM new
I have an irate customer that I have not sent her item. She indicated before she ordered it was for a surprise birthday party, would I send to a different addres. I agreed. When the paypal notification came, it had her original address. I emailed her back via ebay, asking for correct info to which she didn't respond. Now she wants to know where her stuff is. She claims she put the address in the "notes" section of her paypal payment. My email notification copy shows no notes section. I know it used to. I see no notes section when I go directly to paypal site and pull up her transaction. Anyone else see a "notes" section in their paypal transactions?
posted on April 22, 2008 12:14:01 PM new
it is still there, but you have to click on a URL that says: leave seller a note
or something like that. They will show up on your emails and your paypal site. Or at least they do on mine.
I make a point of checking each paypal to make sure there is no note: like ship flat, hold til we are back from vacation, email me if you have more..etc.
It is just much harder to find the leave a note link. No box like there used to be.
Beth
posted on April 22, 2008 01:43:53 PM new
you mean we have to click some kind of link to see a note on the PayPal notice? I did not know that and may be missing them.
posted on April 24, 2008 11:28:42 PM new
OTH, there is a way to totally avoid this in the future.
I require thar the buyer update both the ebay address during checkout and the PayPal ship to address if they want the package shipped to anything other than their address on record.
If you chose to ship to an address that the customer put in the note section, you will void YOUR Seller Protection.
PayPal now allows up to 26 "gift" addresses in the user profile so there is no excuse (other than laziness) for the buyer to not have the correct address included in the payment.
I'll even give you a freebie. This is part of the note I send when a buyer asks for an shipping to a different address:
...
Log into your PayPal account and click on "Profile Summary"
Under Account Information, click "Address"
Click "ADD",
Add the address you want the order shipped to.
Click Save
Return to "My Account"
Under "Recent Activity" you should see a button to pay for your order. Click the button and follow the directions given. PayPal should now accept your payment your payment and you can select the alternate address for delivery...
posted on April 25, 2008 04:55:56 AM new
are the 'gift addresses' confirmed?
Does paypal extend seller protection if we ship to a 'gift address'?
I have a buyer who does not use credit card to make payment,and has not registered his credit card with Paypal,just his bank account and so,his address is not confirmed.
How can he confirm his address?
*
Lets all stop whining !
posted on April 25, 2008 09:00:41 AM new
So that explains what happened to me today. I had someone pay in Candian dollars a week ago, and I mailed it to the Manitoba address on the payment invoice. Today, I receive another payment in US dollars for the same items with a completely different name and an address in British Columbia. I had no idea what was going on, but when I checked the first invoice in my Paypal account, sure enough there is the BC address. I have never checked to see if there is a different address on Paypal, and the buyer certainly didn't mention sending it to another address.
posted on April 25, 2008 09:24:02 AM new
Funny,I am not a powerseller,but I just enroll in Paypal expanded seller protection program,how is it possible?
I even received a confirmation email from Paypal ?
*
Lets all stop whining !
Thank you for your interest. Protection for unauthorized payments is not yet available to everyone. We'll contact you as soon as it is available to you.
[ edited by wrightsracing on Apr 29, 2008 11:08 AM ]
posted on April 29, 2008 11:15:37 AM newwrightsracing:
As of now, the EXPANDED SELLERS PROTECTION feature is restricted to POWERSELLERS:
"What are the eligibility guidelines?"
Expanded seller protection offers improved coverage to eBay PowerSellers in the United States, the United Kingdom, Australia, Hong Kong, Canada, and France.
"Unauthorised payments"
To be eligible for protection against chargebacks and reversals for unauthorized payments, be sure to follow all the terms, including:
- Providing proof of shipment
- Shipping through a legitimate shipping company
- Shipping to the address on the transaction details page
"Items not received"
To be eligible for protection against chargebacks and claims for merchandise not received, be sure to follow the terms, including:
- Providing proof of delivery that is viewable online
- Shipping through a legitimate shipping company
- Providing a signature confirmation that is viewable online if item is $250 USD or more
