ladyjewels2000
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posted on May 18, 2008 05:32:26 AM new
I just got my first neutral in over 5 years from a buyer this morning. Of course she never said a word about any problems. She dinged all my stars (must have been her as they all dropped).
I shipped the next day and even lost $4.00 on the shipping cost.
I looked at FB she left for others and she's not in the habit of leaving bad FB. I sure she doesn't think a neutral will count as a negative either.
Tomorrow (if that's when the new system of percentage starts) my FB will drop from a 10 year run at 100% for the first time.
What kind of FB should I leave her today as I know I can still leave neutral or negative?
I guess the new system will eliminate the need for communication on all future transactions. Isn't that grand.
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niel35
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posted on May 18, 2008 05:59:20 AM new
Neg her for sure. Neg for nothin! What a shame she ruined your 100 feedback and left you starless as well. Block her too.
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agate18
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posted on May 18, 2008 06:29:03 AM new
You can make a complaint, i think as a dispute about the unfair f/b you have received. As your customer did not try to resolve anything before negging you. let ebay know you did not know of any problems and was more then happy to try to resolve any problems that cropped up. But you never got the chance and you were unfairly negged. Worth a try.
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vintageads4u
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posted on May 18, 2008 06:42:43 AM new
Respond to her neutral in a fair manner as under the new feedback system a reader will be able to click on your neutral and see what the complaint was and how you responded.
Same thing happened to me, woman said it was her fault, that she probably couldnt read..
Beth
Antique Ad Shop
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ladyjewels2000
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posted on May 18, 2008 07:02:27 AM new
I'm thinking of leaving something like "Poor Communication" and leave it at that.
Can we still file a mutual removal after tomorrow?
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rhpepsi
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posted on May 18, 2008 08:00:40 AM new
after tomorrow...NOPE...
I have a negative calling me a lier and thief...all ebay suggested was to have it mutually withdrawn before tomorrow....
Like that would happen...
Times are changing...so are the "loyal" sellers on eBay. Only can take so much crap, time to move on....
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ladyjewels2000
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posted on May 18, 2008 08:14:24 AM new
So I could file today (after I leave FB) - guess I should go ahead and do that.
Beth - did you file for a mutually withdrawal? You really should - she was so wrong to post that on you.
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NEGLUS
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posted on May 18, 2008 08:31:24 AM new
I got this positve FB today minutes after buyer purchased item: "Positive feedback in advance believed earned and given, will be others later ken". This is the first he has given like this - strange huh?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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ladyjewels2000
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posted on May 18, 2008 08:39:14 AM new
That is weird Neglus - did he buy more than one item? I think we are all about to see some really weird FB.
Can you file a mutually withdrawal for neutrals? I think maybe that what I should give her and then email her explaining that these now count of negatives and I am filing for mutual removal? However if you can only file for negatives then I would leave a negative.
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zippy2dah
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posted on May 18, 2008 09:36:40 AM new
You can use MW to remove any kind of feedback. Even positives.
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ebayvet
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posted on May 18, 2008 10:16:24 AM new
Here's my suggestion:
Release yourself from the feedback anxiety - maintaining a 100% ratio for 10 years is amazing - I know because I did it for my first 7 years on ebay. (As it stands right now, I am lifetime 63,620 feedback, with 15 of those negatives, and probably at least that many neutrals) - still not a bad ratio.
The thing is, after today, there is NOTHING that we can do about feedback - we lose the threat of leaving a negative if they don't communicate, and we lose the ability to withdraw (which has been useful, I've done that ten times)
Knowing there is nothing we can do is actually kind of liberating. Yes, we should communicate well with our customers, and we should ship promptly - but besides good customer service policies, we have zero ability to combat poor feedback - so let it go! Why stress about it. Yes, I know that the DSR count means higher fees, but it is completely out of our control now.
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cashinyourcloset
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posted on May 18, 2008 10:24:38 AM new
"Knowing there is nothing we can do is actually kind of liberating."
YES! That's the approach that works. Do your best in terms of customer service and let the feedback fall where it may.
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ladyjewels2000
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posted on May 18, 2008 10:37:45 AM new
Yes that is good advise. I even told my husband that I wish it had happen tomorrow instead of today - then it would be out of my hands totally.
I did leave her a neutral and filed a MW request. I then sent her an email to ask why she didn't contact me before leaving the neutral.
I have never had a buyer do this before, so I guess I should consider myself lucky and move on.
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amber
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posted on May 18, 2008 11:13:06 AM new
I think you did the right thing. I am amazed when checking feedback, how many people have left neutrals with positive comments. I think some buyers have no idea what a neutral is. Now that it is the same as a negative to eBay, it's about time is was eliminated. A lot of buyers don't think of it as a negative.
I had my stars dinged when I received feedback recently, the first in several days, so I knew who had done it. I wrote and asked her why, and she said she had no idea it had an effect, it was just a "neutral" response by her. I think at the very least you can use it to educate the buyer. I have told a lot of my buyers about the new system, and even others who sell also, have no idea.
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ladyjewels2000
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posted on May 18, 2008 12:25:51 PM new
Well now I wish I had left her a negative. I think she has taken out her anger at the world (and other ebay sellers) on me.
After a long list of damages that, of course, were not present when I shipped it and her suggesting that I shipped it broken, here is the last line of her email.
"I have found it to be a waste of my time to try to work out these things. Ebay pros have an excuse for everything. Blame the shipper.
There is nothing that I want you to do. Please don't contact me again"
I should write one more time and suggest she up her meds!!!!!
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cashinyourcloset
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posted on May 19, 2008 06:30:07 AM new
"I think some buyers have no idea what a neutral is. "
When I first started, I took the name to be accurate, and left a neutral. The sale was okay; nothing spectacularly or unexpectedly great happened, nor did anything unfortunate happen. So, I was neutral. It wasn't until later that I realized that neutral on eBay was not in the middle between positive and negative.
It is time to do away with it if it will be counted the same as negative.
PS Not to be picky, but I think it is eBay who has no idea what a neutral is. The buyers who "misuse" it to mean precisely what it does mean everywhere else other than eBay are only making the mistake of not realizing that eBay is a world unto itself.
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