posted on July 29, 2008 08:55:04 AM new
Just had a strange thing happen with my stamps.com account yesterday.
I have two CC cards registered. I signed on, changed my CC info so that it would bill my Paypal CC account for my postage purchases. I then made a purchase for $50. I then made another $10 purchase about 30 minutes later.
When I signed onto my Paypal account I only saw the $10 purchase, so I signed onto my bank account and noticed that Stamps.com charged the first $50 to that card.
Apparently, their system didn't update the CC information immediately and charged the wrong account.
I contacted stamps.com and the CSR didn't quite get the problem. He kept saying, "Your account settings show the correct CC account now, so future purchases will be made to that account." Finally, I spoke with a supervisor who gave my account an adjustment for the error. I'm glad they were willing to work with me, but the supervisor said, "normally, we can't do anything b/c we can't tell when the CC was updated, but you've been a stamps.com member for several years..."
I just want to give you a heads up about changing your info. I would recommend either waiting 10 minutes before making a purchase or sign off and sign back on, and make sure the correct CC info is listed.
I hope they resolve their issues, as there seems to be more with recent stamps.com updates.
posted on July 29, 2008 02:24:05 PM new
Thanks for the heads up - because I switch back and forth between cards on there all the time.
~~~~~~~~~~~~~~~~~~ Caroline
Caroline