mcjane
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posted on November 19, 2008 03:50:35 PM new
Not my auction, a friends. I'm still waiting for more information as to insurance, DC, shipped to a verified address.
I'm pretty sure it was not insured & am now thinking he did not mail to a verified address, buyer mentions business address.
Paid with PayPal & mailed from PO with DC.
Question is: the buyer says the Po says seller has to file a claim, What claim, lost package, vandalism ??
Kitchen knives, Value is 56.00
[b]"I have some very bad news regarding this item. Apparently it was
>delivered on Saturday 11/15/08 to my business address. On Monday I noticed
>that our mailbox had been vandalized but was unaware that the knives had
>been delivered. I spoke to the mail carrier that delivered them and he said
>that he clearly remembered the package because they were in a large
>envelope and one of the knives was sticking out slightly. I contacted the
>post office but they said that the claim has to be filed by the sender.
>Please let me know when the claim is filed.
>Thanks"[b]
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sthoemke
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posted on November 19, 2008 03:55:41 PM new
If there was delivery conformation, seller should be covered.
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fluffythewondercat
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posted on November 19, 2008 03:57:31 PM new
The buyer is a good but not great liar. He hasn't learned yet that you don't embellish a lie.
he clearly remembered the package because they were in a large envelope and one of the knives was sticking out slightly.
Uh-huh. Of course he has to attribute that to the carrier because he can't admit he actually got the knives but the DC wasn't scanned.
I'm glad it's not your auction.
fLufF
--
Join eBay's top sellers for news, views and selling secrets you won't find anywhere else.
[ edited by fluffythewondercat on Nov 19, 2008 03:58 PM ]
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bluefalcon
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posted on November 19, 2008 04:07:47 PM new
Yeah, I'm not the USPS, but I can't imagine that a package with a knife partially sticking out of it would be delivered, that would fall under "potentially hazardous".
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mcjane
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posted on November 19, 2008 04:19:52 PM new
Good info here as always, knives sticking out suprised me too. thank you.
Now what about PayPal, supposed the seller sent it to an unconfirmed address. I'm afraid he did.
Still waiting to find out.
Edit: to change verified to unconfirmed.
[ edited by mcjane on Nov 19, 2008 04:31 PM ]
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fluffythewondercat
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posted on November 19, 2008 04:25:18 PM new
Do you mean Unconfirmed address?
I think people are Verified, addresses are Confirmed (or not).
fLufF
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Join eBay's top sellers for news, views and selling secrets you won't find anywhere else.
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mcjane
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posted on November 19, 2008 04:28:55 PM new
Yes, fluff. Why do I keep saying that when I mean unconfirmed. duh
I have a feeling he shipped to an unconfirmed.
Sounds like it since the buyer mentioned office.
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mcjane
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posted on November 19, 2008 06:24:42 PM new
Package was shipped to a confirmed with DC
So does seller have to file a claim?
Buyers box was vandalized & I think fluff has it right, too much detail.
I don't know what to tell Brian to do.
File or do nothing.
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wgonzales
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posted on November 19, 2008 06:49:42 PM new
According to the USPS claim form, a claim can be started by either the buyer or seller. But both parties are involved at some point.
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LtRay
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posted on November 19, 2008 08:28:23 PM new
I would do 3 things.
Start on the USPS and file a missing mail claim.
the url is too weird to post. Just go to USPS help and search for "Whom do I contact if I have not received a specific item?"
this is from the website:
"If you have a tracking number for your item and would like assistance, please contact our Track and Confirm customer service at 1-800-222-1811.
A claim for a lost item must be filed by the mailer. If you believe you have not received a specific item in the mail, contact the mailer of the item to track the item or to file a claim."
Then file a stolen mail claim with the Postal inspectors office. http://postalinspectors.uspis.gov
Then send an email to the buyer to let them know that you filed the Postal Inspector claim and he can expect to hear from them. Tampering with mail is a federal offense and if the buyer is lying, he gets to tell his story to someone who wears a badge.
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mcjane
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posted on November 19, 2008 08:35:21 PM new
This package was stolen from a 'vandalized' mailbox so the buyes says. How could the PO be responsible. Sounds like a police matter.
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ebabestreasures
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posted on November 20, 2008 01:59:52 AM new
Isn't the mailbox technically considered the USPS's property? I know it's against the law for anyone else to leave anything in it? I used to manage an apartment complex and we could never put notices in the mailbox without a stamp.
He would be really stupid to make up a story that involved a statement from his carrier if it wasn't true. But then again, it wouldn't be the first time.
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LtRay
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posted on November 20, 2008 05:04:26 AM new
McJane, The Postal Inspector has authority to get involved anytime something happens from the moment a letter or package leaves the sender's hand until it enters the recipient's hand.
As ebabe pointed out, the use and treatment of postal boxes fall under the postal inspectors jurisdiction. Destruction of or theft from a postal receptacle whether public or private is a serious crime.
The buyer should probably also file a police report but your friend definitely needs to open claims with the post office and the postal inspector.
You can read some interesting stories on the postal inspectors website to see how seriously they take mail theft.
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cblev65252
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posted on November 20, 2008 05:13:11 AM new
Did he really mail knives in an envelope? Not to sound mean or anything, but that would have been a stupid thing to do. If a knife were sticking out of an envelope, the package would not have been delivered. Sounds like there is something fishy about this buyer. As a seller, I like to take the initiative with the claim. You can start a claim online for damaged items, but I don't know if you can for lost or stolen mail.
Cheryl
Whitman said she and McCain share a philosophy of scaling back the role of government. a point of view partly shaped by her EBay experience. "The EBay model is very Republican in its essence -- it's about making a small number of rules and getting out of the way while not overtaxing the community," she said.
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hwahwa
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posted on November 20, 2008 05:39:00 AM new
I would make life easy for myself and ask the buyer to file a Paypal item not received complaint.
This will give me a chance to produce a DC which shows it has been delivered.
And let Paypal compensates the buyer.
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
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mcjane
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posted on November 20, 2008 10:08:48 AM new
This is the sellers reply, is it good or bad?
>This item was sent to a confirmed address and paid through PayPal & with delivery confirmation. Either party can file a claim so that is
>up to you. If it was stolen from your mail box that is a federal offense
>and you should report it to law enforcement.
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CBlev65252
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posted on November 20, 2008 10:55:05 AM new
mcjane - Tell him to be prepared for a PayPal dispute to be opened by his buyer. I had one a couple of months ago. I sent all the info to PP that they requested (including DC information) and they still haven't released the money back to me. Just a heads up.
Cheryl
Whitman said she and McCain share a philosophy of scaling back the role of government. a point of view partly shaped by her EBay experience. "The EBay model is very Republican in its essence -- it's about making a small number of rules and getting out of the way while not overtaxing the community," she said.
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ebabestreasures
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posted on November 20, 2008 11:01:21 AM new
I would just file the claim for them - then at least I would still have some control.
Like Cheryl said they can just file with paypal and most likely get a refund, then they have no incentive to help him file the insurance claim.
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neglus
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posted on November 20, 2008 04:22:14 PM new
There was a post on the PowerSellers board yesterday about someone whose packages (ones they bought) were inside the mail carrier's vehicle when it caught fire and all items were destroyed. The Post Office told the PS that they would not reimburse her for her loss and suggested she try to file against the carrier's insurance company. The carrier admitted that her insurance was only liability and the contents were not covered. Hard to believe that USPS wouldn't be liable but if they aren't liable in case like that I am pretty sure you wouldn't get reimbursement for a vandalized mailbox.
-------------------------------------
http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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hwahwa
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posted on November 20, 2008 04:39:48 PM new
The problem of USPS liable for damaged/stolen goods in mail carrier vehicle or mail box is that no one knows the value of the content.
*
Economic Reform act of Chairman Obama of the socialist States of America :
10 ounces of meat per month,half a yard of cotton per year per adult.
Hellilujah!
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mcjane
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posted on November 20, 2008 08:29:01 PM new
I'm still not sure who's going to lose this one.
I'm still waiting to see what's going on.
All your input/different opinions really help.
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