posted on January 28, 2013 10:48:13 AM new
I saw this recently and thought I would share. I am trying to figure out if I can default this for International shipping instead of offering International shipping.
Although you're responsible for getting the package safely to the US shipping center, you won't be charged if the item is damaged or lost during international shipping. You're also covered by PayPal Seller Protection, so you get the same protection for your international sales that you get domestically.
posted on January 28, 2013 10:57:49 AM new
I have removed my International shipping, but replaced it with the Global Shipping Program for the items that qualify. I will give it a try.
Sounds similar to the shipping services I did for some Japanese buyers a few years back and if the risk is no different than US, I can work with that.
Anyone have any experience with this??? If so, please share.
posted on January 28, 2013 11:19:57 AM new
Ok,I just read the details,Ebay keeps talking about a US shipping center ?
So wherei is or where are these US shipping centers?
who own them,who operate them,and if we have a question,who do we ask?
posted on January 28, 2013 11:23:13 AM new
read the contact info at the bottom. also, this is an exclusive service offered only to certain sellers. apparently, we are special enough to qualify. lol.
posted on January 28, 2013 11:46:52 AM new
From what I have found so far is that you have to be careful to remember to keep categories that will not charge you the $1.00 for Gallery Plus Fees, which many "new product" categories fall under. I have changed the few back to a collectibles category and now have to contact eBay about a refund.
posted on January 28, 2013 11:48:13 AM new
Last year I sold a gold chain to a Russian woman .
This is done outside Ebay,she used her credit card and paid me thru Paypal.
She asked me to ship the item to her son in Moscow,as the family usually have a reunion in Moscow every year and she will be there to receive the item.
I refused to use her son's name but I did ship to her son's address in Moscow using USPS express mail which cost me 38 dollars,I bought insurance with a private insurer online for $100 less than the item price as EXPRESS MAIL carries $100 insurance.
One month later,she used a different ID and bought another gold chain from me,she asked me not to ship via USPS express mail and pointed to USPS website which said gold is not allowed to be shipped using express mail.
Another payment was made via PAYPAL and I shipped via USPS priority mail ,insured with the same online insurer for the full amount.
2 weeks later,on the 45th day after the first gold chain was shipped,she filed an item not received with Paypal(PAYPAL DEADLINE FOR FILING IS 45 DAYS).
I went to USPS website and found the Moscow post office attempted to deliver the package twice .
I contacted USPS and asked them what is going on,they emailed Moscow and found out it is still in Moscow post office.
In the mean time,Paypal ruled in buyer favor as it was never delivered so she won the dispute.
Then I called USPS and asked them to contact Moscow to return the item to me since I lost the dispute,I should get my merchandise back.
Well,USPS went online and found out it has BEEN DELIVERED.
So USPS is now asking Moscow to show any proof the buyer has picked up the package while I called Paypal and ask them to honor their seller protection policy and refund my payment.
Paypal said no online trackable signature confirmation for item over $250,no seller protection,however if I can show signature with some kind of proof that it is coming from a Russian post office or customs,they may consider offering seller protection.
This is when I found out USPS express mail does not have any buyer signature confirmation ,only USPS global express mail does.
I also found out USPS would reimburse my postage $38 if I contact them within 7 days if the package is not delivered,not 45 days.
So I ended up losing my merchandise and my postage.
Fortunately the private insurer approved my claim and reimburse me for whatever coverage I took out which is less than what it costs me,but it is better than nothing.
So far I have not heard from our USPS or Moscow Post office.
Stay tuned,coming next-
posted on January 28, 2013 11:58:33 AM new
Then the same buyer who has bought a second item from me under a different name and address in Moscow filed another item not received dispute with Paypal.
I know I will lost the dispute since USPS priority mail has no signature confirmation,but this item is fully insured with an online insurer so hopefully they will approve the claim.
I learned a very expensive lesson,I was getting too confident shipping overseas,sometimes I will take out insurance,sometimes I do not,depending on the item,the size of the payment and the country.
Not all Russian buyers are crooks,but gold is a touchy merchandise,it makes people do crazy things,and this woman is a pro,she is not based in UK,she knows about USPS express mail,priority mail and when to file for dispute and when to pick up the merchandise from the local post office.
She also know how Paypal works .
When I asked her to sign the insurance claim form,she signed it as 'eeeee',how many Russian have names as 'eeeee'?
I will call USPS tomorrow and ask them what is going on,have they heard from Moscow post office,did she sign for the package,can they send us a copy of her receipt?
posted on January 28, 2013 12:36:42 PM new
I was also invited to join the Global Shipping Program (GSP). I joined a few weeks ago.
Since I now only sell Charity Seal Literature and Stamp Albums on eBay, all my items qualify for GSP.
So far I haven't sold any items through the program.
Here is information regarding Seller Protection -
How sellers are protected
"Although you're responsible for getting the package safely to the US shipping center, you won't be charged if the item is damaged or lost during international shipping. You're also covered by PayPal Seller Protection, so you get the same protection for your international sales that you get domestically."
posted on January 28, 2013 12:41:55 PM new
I added it to about 2/3 of my listings, but I can't figure out how to remove International Shipping all together with the exception of items being shipped via Global Shipping Program.
Do I have to go through item by item or can I do this in bulk?
posted on January 28, 2013 01:19:36 PM new
I think you can do this in bulk.
For those with GSP, simply change you international options to only ship to those countries on the GSP list.
Eligible countries
"You can use the Global Shipping Program to sell to buyers in the following countries:
Australia
Bulgaria
Canada
Cyprus
Czech Republic
Denmark
Estonia
Finland
Greece
Hungary
Latvia
Lithuania
Malta
Portugal
Romania
Slovakia
Slovenia
United Kingdom"
Or, select from the countries on the list, and limit your shipping to those countries.
As to the remaining 1/3 which you choose not to ship to, remove the international shipping option.
posted on January 28, 2013 01:46:46 PM new
I checked all of the countries on the GSP list to allow shipping, however I see some of my items that are in categories not allowed still on my shipping list to those countries.
I only want to use the Global Shipping Program for ALL International Shipping, not just for the items they approve. If it doesn't qualify, I don't want to ship it.
I have to figure this out to prevent the headaches of International.
posted on January 28, 2013 02:17:49 PM new
Then you have to go into country list and uncheck all the countries which are not covered by Global shipping which wiil be 95% of the countries on this planet/
posted on January 28, 2013 02:20:39 PM new
Shag,
Have you figured out if it is cheaper to ship Global shipping program?
Some Ebay sellers would go to a local mail drop off service which offer DSL and the local guy will offer a discount,you get the tracking and signature confirmation.
posted on January 28, 2013 04:18:23 PM new
All my items are antiques,prints,porcelain,jewelry & collectibles to foreign countries like UK and Australia.
This program sounds like a lot of work,also if it is not delivered,we will eat the neg,not Ebay or Pitney bowles or the third party employed by Pitney Bowles.
posted on January 28, 2013 05:03:42 PM new
I see no mention of GSP in your listing, only that you ship Internationally Worldwide. I even changed my shipping country to Venezuela and it showed you will ship there.
posted on January 28, 2013 05:31:48 PM new
Done...
US $15.55
Rwanda
USPS First Class Mail Intl / First Class Package Intl Service
Varies for items shipped from an international location
Seller ships within 1 day after receiving cleared payment.
US $41.00
Rwanda
USPS Priority Mail InternationalTM
Estimated Delivery within 7-11 business days
Seller ships within 1 day after receiving cleared payment.
US $53.70
Rwanda
USPS Express Mail InternationalTM
Estimated Delivery within 4-6 business days
Seller ships within 1 day after receiving cleared payment.
posted on January 28, 2013 07:17:21 PM new
Shag is placing an order on your listing using Rwanda and he is showing us you ship to Rwanda 3 ways.
If Rwanda is not a GPS oountry,then how can he place an order ?
posted on January 28, 2013 07:20:19 PM new
Bill.
I dont think that listing of yours is set up to ship GPS,this is taken from your listing-
Shipping and handling
Shipping cannot be calculated for your area. You can contact the seller for additional shipping costs and services.
Shipping cost cannot be calculated. Please enter a valid ZIP Code.
Save on shipping. This seller offers shipping discounts on combined purchases for eligible items.
Item location: Brea, California, United States
Shipping to: Worldwide
Quantity: Change country: -Select- Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Republic Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil British Virgin Islands Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Islands Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Cote d Ivoire (Ivory Coast) Croatia, Republic of Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Islas Malvinas) Fiji Finland France French Guiana French Polynesia Gabon Republic Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iraq Ireland Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Helena Saint Kitts-Nevis Saint Lucia Saint Pierre and Miquelon Saint Vincent and the Grenadines San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City State Venezuela Vietnam Virgin Islands (U.S.) Wallis and Futuna Western Sahara Western Samoa Yemen Zambia Zimbabwe
There are 4 items available. Please enter a number less than or equal to 4.
Select a valid country. ZIP Code:
Please enter a valid ZIP Code.
Please enter 5 or 9 numbers for the ZIP Code.
Shipping and handling To Service Delivery*
US $4.26 United States Standard Shipping (USPS First Class Package®) Estimated between Thu. Jan. 31 and Mon. Feb. 4
US $6.68 United States Economy Shipping (USPS Parcel Select®) Estimated between Thu. Jan. 31 and Thu. Feb. 7
US $7.20 United States Expedited Shipping (USPS Priority Mail®) Estimated between Thu. Jan. 31 and Fri. Feb. 1
US $33.85 United States One-day Shipping (USPS Express Mail®) Estimated by Wed. Jan. 30
* Estimated delivery dates include seller's handling time, and will depend on shipping service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods.
posted on January 28, 2013 08:30:46 PM new
Lost is correct Bill. I did go to your listing and when I choose ANY country from the list including Rwanda or Venezuela, your listing does provide me quotes for those and does not show that you do not ship to them.
This is the same issue I am experiencing. I do not know how the GSP functions within our listings. Does it provide this service automatically for all of our shipments to the designated countries, or is this up to the buyer to use this service?
I have many questions that I haven't been able to find solid answers.
posted on January 28, 2013 09:06:01 PM new
I'm not sure what you guys are looking at -
A non GSP Country has all the available rates for shipping to that country displayed.
A GSP Country has only one rate displayed along with the custom fees that are due on the item.
The single quoted SHIPPING COST + the CUSTOM FEES + the cost of the item must be paid by the buyer at the time of purchase.
My only responsibility is to ship the item to the GSP Center. After that the GSP Center and eBay are responsible for shipping the item to the buyer and ensuring that the item arrives. If the item is lost between the GSP Center and the buyer, eBay assumes the responsibility and cost of refund or replacement. If the item is lost on the way to the GSP Center, I assume the loss.
posted on January 29, 2013 06:00:09 AM new
Hi Bill. A few questions...
1) Are you shipping worldwide? If not, your listing shows you are.
2) Is it up to the buyer to decide if they will use GSP or is this automatically done, meaning that once you as a seller have signed up, it is set in stone and that is the only way you ship?
posted on January 29, 2013 06:11:17 AM new
But you get the neg if it is lost or damaged between GSP shipping center and final destination.
[ edited by lostmymojo on Jan 29, 2013 06:40 AM ]
