oddish4
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posted on November 21, 2000 06:12:07 PM
Does anyone know what causes explorer to do an illegal operation and shut down? It does it several times a night and it usually freezes my whole computer and I have to shut down and start it over again. It is getting worse and is very annoying. Help!
Oddish~ The Odd One
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rawbunzel
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posted on November 21, 2000 06:15:35 PM
Must be the bugs. That darn Explorer!
My Netscape does the same thing but not as often, I have no clue!Freezes everything and I have to re-boot. Maddening.
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stockticker
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posted on November 21, 2000 06:26:23 PM
Wow - I thought that only happened to me. It's nice to know I have company!
The same thing has been happening to me at least once a day for the last couple of years.
Irene
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rawbunzel
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posted on November 21, 2000 06:29:10 PM
WOW! And do you get that crazy "invalid page fault in module" whatever too?
I just knew I could not be alone in this!
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dman3
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posted on November 21, 2000 06:29:29 PM
I think these errors are related to explorer 5 and 501 I didnt have these error with 4.0 and when I upgrade to 5.5 I dont have them.
Three different computers 1 running 95 and 2 running win 98 only time I have these errors is with the 5 and 501 versions of explorer.
and as far as net scape the onoly version I have had that worked well enough to talk about was version 1 .
http://www.Dman-N-Company.com
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lswanson
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posted on November 21, 2000 06:57:48 PM
I haven't had any trouble since upgrading to IE 5.5 either. Even before that, I only had the problem when using AOL as the ISP (the wife's account). AOL claimed it was a full memory cache (it wasn't). Upon loading Norton Utilities and using FreezeCheck, I found that it was the AOL browser each time.
At work I had no problems with the earlier version, using an ISDN line.
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oddish4
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posted on November 21, 2000 07:04:22 PM
I use version 5.0 that means there might be hope if I upgrade? Madening is sure the right word drives me nuts!
Oddish~ The Odd One
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Meya
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posted on November 21, 2000 07:06:54 PM
How often do you dump the temp internet and cache files? What about running scandisk and defrag?
The Microsoft Knowledge base is a great place to find help with MS products. Write down all the "details" in the error you pull the next time it happens. Post it here, along with the version you are running and what version of Windows as well. The MS Knowledge Base can be found under the Support link on the www.microsoft.com site.
IE also has a repair feature found under Add/Remove Programs. Choose IE, then click the add/remove button. You should get a window with 3 choices, one of which is Repair.
I had some trouble with IE due to Adobe Acrobat Reader. When I uninstalled the reader, and reinstalled it, my crashing went away.
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abingdoncomputers
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posted on November 21, 2000 07:14:15 PM
Are you sure it isn't Windows Explorer instead of Internet Explorer crapping out? My guess is that this is the case.
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oddish4
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posted on November 21, 2000 07:15:01 PM
Meya
Bless you a thousand times!!!!
Oddish~ The Odd One
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oddish4
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posted on November 21, 2000 07:18:49 PM
Abin
I have troubles with windows shutting down too but this error message says explorer has the error.
Oddish~ The Odd One
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abingdoncomputers
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posted on November 21, 2000 07:23:48 PM
Does it say explorer or iexplore? There is a big difference.
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oddish4
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posted on November 21, 2000 07:30:07 PM
Gee I don't know. Now watch because I want it to happen so I can check it won't.
Oddish~ The Odd One
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Meya
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posted on November 21, 2000 07:31:21 PM
Write down everything it says in the error window, and click the details button as well and make a note about what it says there. That will help pin down the offending file or program.
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abingdoncomputers
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posted on November 21, 2000 07:45:33 PM
Here is the link that Meya was referring to above:
http://search.support.microsoft.com/kb/c.asp?fr=0&SD=GN&LN=EN-US
You might want to bookmark it for future reference. Meya is correct in that there is a world of information on Microsoft products in there. As a matter of fact, this is a large subset of the very same knowledge base that Microsoft Tech Support Engineers use when you call them on the phone. They do a search on the KB just like you do, although their search tools are quite a bit more powerful and way faster than the web based interface. It's very important that you write down exactly (or even better print) any error messages that you receive and enter these in your search query letter for letter. You will be surprised how many problems can be fixed using the KB.
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femme
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posted on November 21, 2000 08:17:27 PM
AC or Meya,
Piggybacking on Oddish's thread...
That illegal operation is what I am getting when I try to search, etc. on eBay.
It is iexplore giving me the message and the details say stack fault with a bunch of letters and numbers.
What is the difference between iexplore and Explorer? Maybe it's not my browser (Version 3.02) that is my problem.
It sounds like it won't be much better if I do upgrade to IE5.
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Meya
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posted on November 22, 2000 03:59:02 AM
The only thing that Internet Explorer and Windows Explorer have in common is their names. 
Internet Explorer is the program/browswer you use to browse the web. If you are still using version 3, you really need to upgrade. There are tons of security patches and fixes that have come along in later versions. We are running 5.0 and 5.5 is out now.
Windows Explorer is the heart of your Windows 95/98 file system. The stack fault error is happening in Windows Explorer, and all those letters and numbers are clues as to what program or file is misbehaving. That is why writing down the exact error, such as "Explorer caused a stack fault in XXX.exe in module XXXX" is important. Without those details, it's almost impossible to guess the trouble maker. If you are new to computers, beware going into Windows Explorer and deleting files willy-nilly. You can do more harm than good.
Housecleaning of both of these is important to keeping them running well. Dumping temporary internet files and history files keep Internet Explorer from becoming clogged up and sluggish. Running scandisk and defrag helps keep Windows playing nice with your programs. Deleting Windows/Temp files and the .chk files created by Scandisk is also necessary for a happy system.
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femme
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posted on November 22, 2000 04:40:02 AM
Thank you, Meya. You are a doll.
I dump my temporary files every night and have my history set to 2 days.
Will run scandisk and defrag.
And I would never, ever delete files willy-nilly. 
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hammerchick
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posted on November 22, 2000 05:31:13 AM
This is going to sound weird but the time I start having illegal operations errors is when it is the most HUMID in the room. Once I address that problem, my errors go away. I do my routine system maintenance, this is the only reason I have come up with for my errors. I'm not a computer genius, I may be missing something, but if all else fails you might try this - it works for me. Good luck.
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abingdoncomputers
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posted on November 22, 2000 06:24:55 AM
hammerchick:
I'll bet that if you remove the cover to your PC you'll find tons of dust and possibly cobwebs inside. This stuff will KILL your PC. If you feel comfortable nosing around inside there, go to Wal-Mart or Radio Shack and purchase a can of compresed air. Remove the cover from your PC, disconnect the cables and carry it outside. Blow all the junk out of your PC with the compressed air.
What happens is that this stuff prevents proper air circulation inside your computer. This causes the components to heat up leading to erratic problems and eventual failure. Also the high humidity causes the dust to cause a partial short circuit(s) on the system board also leading to erratic problems.
If you don't feel comfortable doing this yourself any computer shop (or a tech savvy friend) can do it for you and the cost will be minimal.
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Meya
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posted on November 22, 2000 06:51:45 AM
You're not kidding about the dust. We just replaced the power supply in our tower, and I couldn't believe the dust that had collected on the fan. We take the cover off of ours about every six weeks or so and it always amazes me how must dust gets in there. The little fan on the video board was very dusty as well.
One small note about the compressed air, keep the can upright when you use it or it comes out as moisture.
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oddish4
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posted on November 22, 2000 10:18:03 PM
IEXPLORE caused an invalid page fault in
module MSHTMLED.DLL at 015f:70f65ae7.
Registers:
EAX=03740340 CS=015f EIP=70f65ae7 EFLGS=00010202
EBX=00000000 SS=0167 ESP=053ee5c0 EBP=053ee618
ECX=00000000 DS=0167 ESI=053ee5e8 FS=6997
EDX=00000000 ES=0167 EDI=00000000 GS=0000
Bytes at CS:EIP:
ff 51 04 83 66 0c f8 83 66 24 fe 33 c0 89 46 18
Stack dump:
03740340 053ee5e8 70f65ce1 03740340 03740220 70f41135 03740340 01753490 053ee6e0 03740220 70f153b0 03740340 00000065 00000001 00000004 00000001
Followed by an error has occured in internet explorer.
Oddish~ The Odd One
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Meya
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posted on November 23, 2000 04:40:09 AM
I posted the error on a Internet Explorer newsgroup and will post back if anyone has any suggestions.
Did you try running the repair feature of IE from Add/Remove Programs?
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