posted on November 30, 2000 10:19:41 AM new
What does it take for Paypal to recognize that while it is trying to recover from a public relations nightmare, while it continually raises fees and puts its users in a predicament -- they MUST improve their customer service?
Last week a customer inadvertently sent me payment twice. According to the customer service rep, the Paypal fee I was charged was non-refundable. This is RIDICULOUS, and Paypal needs to take a good hard look at such a bad-faith policy. But that's not all - -this rep promised me that a manager would be in touch with me about getting me a refund after all -- and guess what?? NO ONE HAS RESPONDED TO ME. If I ran my eBay business like this, I wouldn't have any bidders.
If anyone from Paypal is reading this, PLEASE help me recover my measily $1.71. It is the principle of the thing -- and if you cannot get your act together any better than this, then I will be instructing Paypal to take no more payments via credit card.
posted on November 30, 2000 09:23:23 PM newlisa_b the problem is not that PayPal wants your $1.71.
If they could go down and buy "no more double payments" tomorrow for, say, $100,000, they'd be there first thing in the morning.
The fact is, they have no way to get from where they are to no double payments for $100,000.
They have no way to get from "unreturned phone calls" to "good customer service" for $1 million.
They're not going to do these kind of things...
..and they're going do die because of it.
The reason they cannot get from where they are to where they need to be is due to bad system design. Their operations are fundamentally flaweed, designed by people with no insight into financial activity and the requirement for customer service and accident-preventing procedures.
In short, they never got it, they don't get it now, and they show no signs that they will get it before they run out of money.
posted on December 1, 2000 04:54:26 AM new
Well I'm on the boat here too! I've got a double payment, fee was under a buck. Customer sent twice within the same minute. Sent an email to Customer Service (I'm not sure we should still call them that.?.) about customer mistake. 4 days no response. And I'm on the stinking business account (which I totaly regret doing.)
At the very least I would have liked to recieve a cut and paste email back....Nothing! Which frankly is more irriating. If they continue to ignore the sellers then I'm sure many sellers are going to ignore them.
posted on December 1, 2000 06:09:43 AM new
According to an August 30 news release put out by X.com, a private placement to Series D investors is a "move designed to aid the international expansion of its leading online payment service, X.com today announced a strategic investment round of $30 million, led by the investment arm of top French retail bank, Credit Agricole."
Elon Musk added that "X.com is creating a new, global payment system that will revolutionize payments by making them faster, more convenient, more secure, and much less expensive to process. Our strategic partners share this vision, which is why we received an increased valuation for the company despite bearish capital markets."
Given that X.com is unable to create or maintain a functional online payment service, one has to question the "street smarts" of these wealthy investors.
Do you think any of them have a PayPal account of their own? <LOL>
posted on December 1, 2000 08:43:48 AM new
This is what happens when people who know nothing about banking try to offer banking services. For those of you getting burned in one way or another, this is what happens when you choose to do your banking with an outfit that is "NOT A BANK."
