posted on December 5, 2000 07:25:52 AM new
Hi,
I've seen a few posts on this subject, but it seems everyone is still able to access their site. I can't even view it. My page keeps stating This page cannot be displayed. I've tried every route www.exchangepath.com , I've tried clicking on the link that welcomed me to their site, I've tried clicking on the link that my buyer sent payment with. I am getting a little desperate here. I've called their 800 number, I've e-mailed them, I've e-mailed Auction watch since they are hosting them. I'm almost in tears here. I don't want to upset my buyer by stating I can't confirm payment! Although this is what will happen. How are you all getting into this site? Please respond!
posted on December 5, 2000 07:45:30 AM new
This sounds like a DNS problem somewhere between your ISP and ExchangePath. Two suggestions: You can use a utility like WS_Ping to "trace route" the IP numbers; that will show where the bottleneck is. Also try entering ExchangePath's 209.202.142.24 IP address in your web browser and see if bypassing the DNS works.
posted on December 5, 2000 07:52:47 AM new
Something that might be a bit faster is if you have a friend with a different ISP that you could go by, use their account and see if you can get the page. Just as a temporary to confirm payment.
posted on December 5, 2000 08:13:07 AM new
Hi you guys,
Thanks for the helpful advice! I've tried using the ISP number in the address to no avail. I'm now checking out WS_ping (downloading it) to see if this works. I assume you both have had access to this site today? I've tried e-mailing my winner to see if they have been able to access Exchange path and haven't received a reply. I tried again calling them and guess what? I talked to a real person. He did verify that the payment arrived. That dilemma is solved. Now to access my account. I've only been with them for 3 weeks, so this bottleneck has really thrown me on whether I should continue using their service. This is scary stuff! I really appreciate you both replying to my post. Any advice is better than none and I'm much calmer now. I may be back if I can't get my money out! LOL
