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 uglimouse
 
posted on February 20, 2001 09:10:12 PM new
I've posted in Ebay Outlook in reddeer's post.
I have a UK bidder , but no e-mail confirmation of his payment. His first didn't get through either. This time , he sent me the reference number and tracking number , and confirmed my correct address.

Trouble is , I've forgotten my password and I can't get in to check this information with my account. Bidpay says they've e-mailed me my password ,after I clicked the icon and entered my e-mail addy , but I've checked my e-mail for 4 hrs. , and been back to the site and requested my password AGAIN , and AGAIN they say they've e-mailed it to me. It's still not here!!

(I deleted the file where I'd stored the password after a virus scare last week , and just don't remember it !)

My bidder is anxious and awaiting his item, I've been awaiting payment for nearly 3 weeks ..what on earth can i do next? Help please...

uglimouse
 
 gomarek
 
posted on February 21, 2001 01:23:36 AM new
Mouse;

write to www.bidpay.com CONTACT US 'security'.

Be sure to write from the email address you used. On subject line write: From MAREK on AW chat board...

It sounds like you registered with one email address and are trying to log in with another.

But, do as above and we will see if we can't get this fixed for you.

As for the payment. Three weeks, is a very long time... but I am not even sure there is an order until I can get that info from you.

Sometimes buyers think they have placed orders when they never finsihed the process.



Thanks

Marek

 
 uglimouse
 
posted on February 21, 2001 09:57:27 AM new
Thank you Marek. I am awaiting reply from Bidpay. I also tried again to have them e-mail me my password , as before, and received the message that my e-mail address was not found !

My auctions are still receiving the logos. I have received about 6 payments from International bidders , and have always received e-mail notification from BP. This is the only e-mail address I've ever had / used.
I did remove all my cookies and addresses after a HAHA virus alert , including Bidpay's. Would this have anything to do with you not finding my addy now? I've since insatalled an anti-virus program.

Should I re-register?

Eagerly awaiting your reply ( after you've helped reddeer first , of course..

 
 reddeer
 
posted on February 21, 2001 10:32:18 AM new
uglimouse

 
 uglimouse
 
posted on February 21, 2001 10:45:06 AM new
Thanks reddeer
Must be Marek's coffee-break ;( maybe Kona Coffee ...in Hawaii..! )

 
 uglimouse
 
posted on February 21, 2001 11:55:05 AM new
I've just been to the P.O. and the Bidpay payment has arrived ! Hooray !

But..I'd still like to know why they no longer have my e-mail address.
Maybe I willjust re-register.

Best of luck Reddeer , hope your problem gets resolved too !

 
 
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