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 pmountauctions
 
posted on May 4, 2004 08:41:23 AM new
Just installed SMPro 6.0, went into the Batch Importer (Tools -> Batch Importer). I tried to back out of the importer by clicking on the close window button (x in top right corner of window), but it will not go away - window just keeps on popping up.

Additionally, I have a dual-monitor setup, and it looks like SMPro isn't consistently drawing windows correctly - the batch importer tool is not showing up entirely (the window is cut off, and you cannot resize). I captured a screenshot you can see here: http://imagehost.vendio.com/bin/viewimage.x/00000000/pmountauctions/batchimport.jpg

Additionally, the initial setup wizard that runs the first time you run SMP 6.0 did the same thing - it was sheer luck that I got through the utility.
 
 SonyaCS
 
posted on May 4, 2004 09:40:51 AM new
Hello,

Have you tried to uninstall/reinstall? See if this helps the pop up view problem you are having. Let us know how it goes.

Regards,

Sonya
 
 pmountauctions
 
posted on May 4, 2004 10:00:09 AM new
No, uninstalling/reinstalling has no effect. Once I open the batch importer, the only way to get out is to terminate the program from the Windows task manager.

I was able to get a screen capture of the Startup Wizard as well:

http://imagehost.vendio.com/bin/viewimage.x/00000000/pmountauctions/startup.jpg

Additionally, I noted an annoying feature in the installer - it doesn't detect where your old version of SMP is installed, it just defaults to the C:\Program Files\Vendio. Is there no way for it to detect where the old version is and install there?

 
 rtogui
 
posted on May 10, 2004 02:49:45 AM new
Hello,

Some SM Pro windows might indeed not work properly with the dual-monitor setup. In order to investigate this further, please let us know in more detail what is the setup you are using: operating system, video card(s), any special video setting or software.

Thanks,

-Radu
Got Questions? Check out Vendio's Customer Service center at http://www.vendio.com/service/ !
 
 pmountauctions
 
posted on May 10, 2004 07:18:50 AM new
My setup is:

Windows 2000 SP4
Matrox Millenium G400 Dual Head Graphics Card
Matrox 5.12.01.1220 Driver
Matrox PowerDesk 6.22.046

No special software - video is set up as 2304 x 864 pixels, True Color (32 bit)

 
 
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