posted on September 24, 2004 10:23:58 PM new
First installation went through fine. Then, it did some kind of updates. Now, when I try to start this program, I get an error about info.map file be replaced or something. I click ok, then run-time error '5'.
is it just me or anyone else having these problem?
posted on September 25, 2004 10:54:10 AM new
Hi there,
To resolve this error, please open the "data" folder of your SM Pro installation and delete all files, except for:
- folders.dat
- inv.dat
Once you have deleted these files, start SM Pro and go through the Startup Wizard, then synch. If you are still having trouble after doing this, please let us know.
posted on September 25, 2004 12:02:10 PM new
I don't see a file called inv.dat (even with show hidden files on).
I have not even created any listings yet. I am still lost in setting up my preference on vedio site. I get stuck on update procedure where it gets to checking graphics. Since I have not created anything, I don't know what is the problem.
posted on September 25, 2004 12:34:21 PM new
As you suggested, I got it up and running. However, everytime I restart SM pro, I get a run time error. Now I have to do your suggestion (deleting everything except for those files you mentioned) everytime I try to start SM pro.
What should I do here? Does this support Windows XP sp2???
posted on September 27, 2004 04:27:28 AM new
Hello,
Please make sure that you are using English (US) regional options. You can check that by entering Control Panel and clicking on Date, Time, Language, and Regional Options. Then, pick the Regional and Language Options icon.
If this is not the problem, please delete only the "info.map" file prior to starting SM Pro and check whether the program works properly. Does the synchronization work properly now, or it still hangs on graphic files?
