posted on April 23, 2006 05:26:14 AM new
Hi, I am attempting to download SM Pro 7.0 on a new computer. I keep getting an error message that the "executable is corrupted & cannot be opened". I have turned off my firewall & virus protection & have cleared my temporary files. Help! Thanks!
Please delete the existing Vendio-SMPro.exe and download again.
Before you download again, please clear your browser cache again. The file from the first failed attempt might be stored there and get in the way of a proper download now - thus causing a failed installation. You should also make sure that no download manager or other background task is running in the background.
Be sure to choose to "save" when downloading, and please check the file size when it finishes (it should be 9.76 megabytes). If the size is correct, please try the installation again using the saved file. Also, be sure to save the downloaded files into their own folder, rather than just saving them on your desktop.
Please let us know if you continue to experience problems with this.
posted on April 23, 2006 01:05:29 PM new
Thank you, Nathan; however, I am still unable to install the file. After downloading, the file size is 10.5 mb. I am still receiving the message that it cannnot be opened as it is corrupt. I have disabled everything I can find that may interrupt the download & cleaned out temp files & caches. Any other ideas or help? Thanks!
posted on April 23, 2006 02:22:33 PM new
Nathan, I solved the problem. I was logged into AOL previously when I attempted to download. I signed out & signed onto Internet Explorer - downloaded with no problems. Thanks for your help!
