posted on February 26, 2008 06:13:43 PM new
I can not use sales manager pro on my vista machine. I got it downloaded but every time I try to launch it says connection lost and has the following for error messages:
Problem Event Name: APPCRASH
Application Name: AMPro.exe
Application Version: 7.0.0.2
Application Timestamp: 4499039e
Fault Module Name: StackHash_0119
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0119
Additional Information 2: c7050962ea04f6f89ad9bdec0156f5e1
Additional Information 3: 9e54
Additional Information 4: 76ddaf21c3318b16400
While some of our customers have been able to use Sales Manager Pro with their Vista machine, others have not been successful. If you haven't already, please try uninstalling Sales Manager Pro and following these steps:
1. When you download Sales Manager Pro, be sure to save the installation kit to your hard disk. Do not choose the "run from current location" option during download.
2. Before you install the software, create a new folder on your C:\Users\Yourusername directory (you can name the folder whatever you like.)
3. Run the installer for the Sales Manager Pro software. When you are asked where you want to install the software, click browse and install it into the newly created folder in your Users directory.
4. When you are finished with the installation, uncheck both the "view read me" and "launch the program" boxes.
5. Restart the computer.
6. Right click the SM Pro desktop icon, and check the "run this application as an administrator" box.
7. Launch the software.
8. You will be asked if you want to download your images and preferences. Do not download images and preferences.
9. When the program has finished loading, click the Preferences button along the left side of the page. Check the box at the very bottom of this window that says 'Do not download standard images from Vendio image hosting'** and save the change.
**We do not recommend downloading images from online into Sales Manager Pro unless you need the images to attach to future listings. You can import images into Sales Manager Pro from your hard drive or camera to use with new listings, and these images will be uploaded as you upload your listings.
posted on March 6, 2008 10:48:20 AM new
I have never been able to get it to instal so I could use it, but wondering exactly how to create a folder in user name etc. Maybe I am doing that wrong. I miss using it, especially when Vendio seems so slow lately.
posted on March 31, 2008 10:50:39 AM new
I had problems running SMPro until I installed Vista SP1 yesterday. I have no problems now syncing images, etc. I don't know what issues SP1 resolved but it worked.
Just a thought for those who are still having problems.
