posted on June 4, 2013 06:37:34 PM new
golfwidow1
posted on June 3, 2013 09:13:30 PM edit
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What is the secret to relisting items on ebay and changing the photos to comply?
I first went and found the photos that didn't comply and resized them to 500 pixels wide. I saved them in a folder ( temp ) and then deleted the old photos from the original folder and deleted them from sales manager. I then transfered them into the orignal folder with the same names and dragged them into the sales manager. I syned the program. I then went to unsold items and hit relist and edited the item uploading the new photos. I relisted the item and all the photos come up as the same old ones and non complying. I even when into my inventory and took out the old photos and made a new listing with the new photos that by the way all say 500 or more pixes in width and when the go on ebay some are less than 500 and are even like that in the description photos not just in the galley photos at the top left in the listing. Is there a glitch in syncing the new photos with vendio? Please help 1000's of photos and not much time.
ChristopherCS
posted on June 4, 2013 11:45:48 AM
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Hello,
Remember that posting these into the services forums where we monitor the threads will get quicker replies, as we don't always check the other message boards here.(as often)
The way you described it - it should have worked.
If you delete the original picture from your Vendio account and then upload a new one with the same exact filename as the original one, then your 'new' photo should be the one that is used since the old one no longer exists.
Id try previewing the item prior to relist to be sure the images your seeing in the preview are meeting the new eBay requirements.
If you do this and don't see the new photo, let us know the title of the item in your pending section so we can review it with you and offer assistance.
Knowing an item number for a listing where you already did this and weren't successful might help us help you track down any potential issues with your process.
Regards,
Chris
shagmidmod
posted on June 4, 2013 05:18:24 PM
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eBay's system may also be looking at picture quality, not just dimensions. Increasing pixels only enlarges the image, while at the same time it also decreases the clarity of the item.
golfwidow1
posted on June 4, 2013 06:35:41 PM new edit
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I just relisted a item, first resized the original photos, then deleted them and put the new ones on manager and re sync them. I then relisted the item checking the photos in manager and it said and stills says they are all 500 pixels in width. But one photo 3835 is too small and I will have to use ebay to upload it again. item no. 400481397206. I hope you can find out what is going on as this has happen to more than one photo in a series of photos for other items.
Ok, I see what you mean. That image was resized to be exactly 500 pixels on the longest dimension, but the one eBay shows is only 466 pixels.
What you may be running into is a cache issue on our side. When you delete an image with one name and replace it with another, there is a period of time where the old one can still appear. Depending on how soon after the old one was replaced, it's possible that eBay was able to pull in the original copy of that photo when they made their copy. As you can see the image in the item description is the larger one - and this is the same image that was sent to eBay, but if the original photo was 466 pixels on the longest dimension - they may have found the perfect moment to grab their copy where the old one was temporarily available still.
On the next one you do, swap out the photos first and then give it a little bit of time before you kill the old one and relist it back up to eBay - just to be sure enough time has passed where they will only be able to pull the new photo.
If you were to detatch the image and attach the newer large ones with new names instead this wouldn't be an issue - this delay is only going to have a possible effect when swapping out images that have the exact same filename (so you don't have to detatch and reattach.)
posted on June 8, 2013 08:09:33 AM new
I tried the wait and see and it didn't work, what worked is changing the name of the image. Thanks for you help.
