posted on October 25, 2003 10:00:17 PM
I'm a gold powerseller so I deal with a lot of buyers and I must tell you I am sick to death of answering variations of the following e-mail:
I don't quite understand how to use your website to purchase DVDs. I try to click on each listed item I want, but I only get description of the product without a way to fill a cart and pay. In addition, some listed items have a box on the left to check while others do not. What am I missing here?
Thank you,
Of course, it could be me but I put up at auction the same item several times during the week. So the items-listing is a hodge podge of many of the same items.
Mixing the auctions with the website items must be something Ebay forces because a seller can organize the website just the way they want it and then be bombarded by 250 miscellaneous auctions.
And what are the odds that someone would figure out what the check boxes on the left are for? Naturally you would assume the site is for buying and the checkbox is for choosing the item.
No one would assume the site is just an Ebay adjunct to track auctions. And a newcomer wouldn't even know what "track" auctions means. If they come to this site from outside Ebay, they are lost.
The site looks like it was designed by a programmer taking great delight in little gadgets. The programmer needs a course in sales.
I checked your store and it seems like your customers might not be scrolling through your descriptions to get to the bottom, where the 'add to cart' button is. You might want to consider shortening some of your descriptions, or adding text in your store saying they can add items to the cart using the 'add to cart' button at the bottom of the description.
The checkboxes are there so that you can track an auction item in your Vendio control panel.
