posted on July 18, 2008 08:26:32 PM new
Everytime I try to update my shipping information for my account from a flat rate to calculated UPS I get an error message telling me I have to register with UPS Online Tools. I click into that and I get an error message that tells me, "Internal error. Please try later." It won't let me register. Help please?
Thanks,
Leslie
[ edited by fashionbydesign on Jul 18, 2008 10:42 PM ]
posted on July 19, 2008 09:54:51 AM new
Hello Leslie,
At what point in the UPS registration process do you get this error message? Is it immediately after you click the "Register" link, or is it at a later part of the process? Also, what browser and version are you using?
posted on July 19, 2008 11:53:39 AM new
Hi Nathan,
It happens as follows. I go into global preferences. Choose calculated UPS. When I click save I am prompted to register for UPS Online tools, I click that, then when I am in the online tools screen it tells me to click "next" which I do and then I get the error message.
Thank you for the information. I was able to duplicate the problem and I have escalated it to our engineering group. I do apologize for the inconvenience.
