posted on March 28, 2011 03:56:00 PM new
We have Receipt/Purchase confirmations sent to the customer when a purchase is made through Authnet, also as admin we get a Merchant Email Receipt.
"Response : This transaction has been approved."
It was in test mode so it was Authorize Only (no capture).
To confirm, your Authorize.net account was in test mode when you attempted a real transaction through your Vendio storefront?
If so that would make sense that the transaction failed in the Vendio checkout as one of the first things we ask users to check with failed transactions is to be sure your not running in test mode.
posted on March 28, 2011 09:53:56 PM new
I'm still getting the same error message
(Credit Card Processing Error for order
Failed to process payment for the order) only this time I didn't get an order confirmation from Authorize.net.
Authnet info: Transaction Status: Declined (Card declined by issuer - Contact card issuer to determine reason.)
It is still authorize only - I am not sure why it's not capturing?
It sounds like you have already checked and made sure that your account is not in test mode, but it isn't completely clear from your reply. So I am including instructions on how to check this.
Please first check your Authorize.net account and be sure that the account is not in test mode. This can be done from within your Authorize.net account, by looking under the ‘Account’ title seen on the left hand side bottom corner, and then clicking on the ‘Settings’ link.
On the Settings page, under the main ‘Security Settings’ title & under ‘General security Settings’ click on the ‘Test Mode’ link.
You should be seeing the following status:
“This account is currently in LIVE MODE”.
If this is not what you are seeing, please change it to live mode and let us know should you continue to have trouble with this.
If this is what you already are seeing there, please next check to see if you have any required fields selected in the settings. This can be done by first logging in to your Authorize.net account. Once logged in, under ‘Account’ title seen on the left hand side bottom corner, click on the ‘Settings’ link. On the Settings page, under the ‘Transaction Format settings’ title, click on the ‘Payment Form’ link. When on the Payment Form page, click on the “Form Fields” link. Make sure that you do not have anything checked under the “Required” column.
Should the account be in Live Mode, no required fields are checked, and you continue to have trouble with this, please try creating a completely new Payment Profile in your Vendio account, then re-enter your Authourize.net details as if you are entering a new account. Then associate that new Payment Profile with your items and let us know should you continue to have this problem. If you do, please forward us the URL that is seen on the payments page for the Vendio Store checkout when you run into this problem. Please send it to us through the "Request Support" section of your Vendio account (rather than posting it here in this public forum).
There are two places where you can edit some of the default messages. The main order confirmation email that is sent after an order is placed at your Vendio store can be edited from your Preferences > Items page. The rest of the default messages can be edited from the Preferences > Orders page.
