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 pandorasbox
 
posted on April 4, 2008 04:48:07 PM new
My e-mails to customers using sbcglobal.net are being blocked as per this example:
host
sbcmx8.prodigy.net[207.115.36.22] said: 553
5.3.0 nlpi093,DNSBL:521< 208.82.240.70

>_is_blocked.__For_information_see_http://worldnet.att.net/general-info/bls_info/block_inquiry.html
(in reply to MAIL FROM command)

Please advise.
 
 NathanCS
 
posted on April 4, 2008 05:05:01 PM new
Hello,

We are aware of the problem you are reporting, and it has been escalated to our engineering group.

We apologize for any inconvenience this has caused you. Thank you for your patience.

Regards,
Nathan

 
 phonecardpro
 
posted on April 21, 2008 10:47:39 AM new
Nathan,

You always say the same thing to everyone, but this issue never gets fixed! I have had emails blocked by all members of the AT&T conglomerate for months, including att.net, sbcglobal.net, bellsouth.net, pacbell.net, etc., because they have blocked the Vendio IP address! The only way I can communicate with my customers is through eBay, which defeats the purpose of Customer Manager. To add insult to injury, I am being bombarded by random spam Vendio emails that apparently get through the filter because they have a Vendio.com email address! I'm sure Vendio isn't sending me emails about male enhancement or phony degrees, so it would seem that Vendio should be able to filter all unregistered Vendio.com email addresses into the Bulk Mail file. Surely a company with the experience that Vendio has can figure out how to clean up this mess! We need Vendio to fix this NOW, not a promise of an 'escalation' that provides no solution.
[ edited by phonecardpro on Apr 21, 2008 10:48 AM ]
 
 
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