posted on April 4, 2002 07:24:45 AM new
We have been emailing PayDirect over a problem in our account, their computer generated form emails just don't make any sense, they keep asking the same questions (many not applicable in this case) we keep answering, etc. etc. etc.. This has gone on for about a week.
This morning we get an email saying we should call their customer care department to have this taken care of - of course this is not a toll-free number, and we can imagine how this is going to go! A week spent on the phone, listening to computer generated form messages that just don't make any sense!
This is a simple problem where they claim to have an error, but the account seems to be working (at least as well as it ever does).
We just want to email a real human who can read what we've written, but this doesn't seem to be possible!
Since they've changed banks, PayDirect has fees, just like PayPal - but that seems to be the only similar part!
We would love to like PayDirect, but they have so many stupid problems, and our customers have so many problems, we just tell everyone to use PayPal instead, though we'd like to be able to use the instant pay link in the auction more often. We don't really trust PayDirect, and can never feel quite comfortable or confident using them with this level of errors. They have problems with payments, with records, and especially with transfering the money out!
Something like Yahoo Warehouse, who set up a service to collect money, but no way to pay the sellers. We quit that after it took four months to receive a payment, and don't plan on ever going back, to buy or sell. Who would use it?!
We don't mind the canned help so much with the auctions, but with a bank service, or problems with payments, we think there should be some type of help! The constant minor problems (of which there are plenty!) we resolve on our own, and we answer five or six emails a week, trying to help our customers, too! It just seems like the constant "ERROR" message typifies the whole thing. Sorry for grousing so long! Does anyone know how to contact real people at PayDirect, or maybe has had the problem where the verified bank account shows "ERROR" next to the number in the "profile" section, even though it seems to be working OK?
Thanks!
posted on April 4, 2002 07:27:20 AM newWe have been emailing PayDirect over a problem in our account, their computer generated form emails just don't make any sense, they keep asking the same questions (many not applicable in this case) we keep answering, etc. etc. etc.. This has gone on for about a week.
I guess some things never change. I used to be so frustrated to read the canned email and it did not even address my problem, so I would send another and receive the same email! UGH!
posted on April 4, 2002 08:11:40 AM new
These are different emails - but only ever so slightly!
Maybe it's #1, #2, #3 - and so on, or my guess is that they scan your emails looking for words that trigger a certain response - though it's obvious that "help" isn't one of those words
Jennifer
posted on April 4, 2002 05:22:58 PM new
When you have to call a non-toll free customer support number you can use phone services that are nickel-a-minute- dial-arounds. ( you dial around your regular phone company ) There are many phone company setups that allow you to do this with no setup fees or minimum charges. You just dial a few extra numbers and then the phone number and it is only 5 cents a minute that is billed to your regular phone bill. It certainly takes the stress of worrying about a huge phone bill because you are uncertain of the phone charges.
[fixed the italics on the word "have"]
[ edited by bidsbids on Apr 5, 2002 09:29 AM ]
posted on April 21, 2002 03:29:13 AM new
yes, if i ever call yahoo i just dial 10-10-220, then 1 & the area code & #.
only 99 cents for up to 20 minutes
tax is on top of that.
was on hold over an hour the 1st time calling yahoo & gave up
called again next week and was on hold 20 minutes
for paydirect though i just dial their 800#. there's only 4 ppl on staff there to take the phone calls. they were very helpful and fixed all the problems with their system not taking my discover card cuz discover cards DO have a CVV2 # on them. mine has had it for 6 years and they didn't believe me until they called discover card
posted on April 21, 2002 06:26:02 AM new
I still have not been able to transfer funds from my PayDirect account into my bank account. I receive an error message telling me that I am attempting to transfer more than my $200 limit!!!!
First, I am not attempting to transfer more than $200. Secondly, since when has there been a limit on how much you can transfer into your bank account????
The only answer I received so far after about 10 emails is: you now have to verify your address in order to be able to fund your account from your bank account!?! That, of course, has absolutely nothing even remotely related to the question I asked them.
I have had my address confirmed since opening the account, and my bank account confirmed since they changed over to HSCB and stopped letting you send it to your credit card. I even caved in and gave them my ss# when one day (out-of-the-blue) I went to claim a payment and a diddy popped up telling me it is now required to furnish a ss# and I would need to do that to proceed. I have had a PayDirect account since it's inception!
If I ever do get to actually transfer what's in my account out of it, I intend to close the account.
I am no PayPal fan, but I have never had one second of trouble moving money into my bank account with them.
I'm not sure PayDirect is actually run by Yahoo now, but whoever is running it seems to be following Yahoo Auctions protocols and the service is as bad with glitches and inadequate, unknowledgeable customer service as Yahoo Auctions is.
I overlooked a lot of the "flaws" with Yahoo Auctions and PayDirect when they were free. Now that they charge for their services, I expect a quality of service that deserves to be paid for. What I am getting now does not live up to my expectations as a paying customer.
In just about all business (with the exceptions of utility companies and a few others) if you don't like the service, price or policy of a business, you find another one. Yahoo is no eBay, they cannot afford to just do what they want or not do what they want and expect the users to stay.
posted on April 21, 2002 10:03:09 AM new
Have you called HSBC? The number is 1-888-353-4722 9am to 9pm M through F. I'd wager the problem is yahoo letting HSBC know there is a problem.
posted on April 21, 2002 01:44:17 PM new
Thanks vvalhalla for the number I will try that tomorrow. I'm really ticked about the whole thing right now. This has been going on for over a week now. I have a little money in PD and I want it in my bank!!!
The last of my auctions will be closed by Wednesday and I just wanted to "tidy" everything up before leaving.
