posted on June 13, 2006 07:51:33 PM new
I am having trouble with my customers not receiving the combined invoice for multiple item purchases. I manually combine their purchases.
It does seem like they receive it if I send it again. Could I be doing something wrong? Thanks
posted on June 14, 2006 08:25:43 AM new
Hello Renee,
Do you have some examples that we can take a look at? Can you take us through the steps you took when combining the orders?
Here is our recommended steps to manually combine items:
Go to Sales Manager and click into Post Sale -> Combinable Items. This will search all of your listings for items purchased by the same buyer. The results will be displayed on the "Combine Items: Step 1" page. Note that only items that can be combined will be displayed, and items that sold over 90 days ago will not be displayed (you can select the date range in the drop-menu at the top of the list.) Select the items to be combined by checking the checkbox next to each one. Click the 'combine' button.
On the "Combine items, Step 2" page, you may specify an additional credit to apply to the combined order, and the status of the 1-9 keys for the order as a whole after combining. If any of the individual items already had 'credits' applied (for example, ones already marked paid), these credits will be default be applied to the combined order (but you may also choose to not apply them on this page.) You may also elect to send a new WBN (Winning Bidder Notification) for the entire order, if you'd like the winner to go through the checkout process for the combined order. Click 'combine items'. You'll be taken to the Post Sale Fulfillment Checklist for the combined order afterward.
Keep in mind that you don't need to have Shopping Cart enabled or a Vendio Store to manually combine items. You do need Shopping Cart enabled for orders to be automatically created when buyers checkout.
Is there a reason why you have not set up to automatically combine your items? To set your account to automatically combine items purchased by the same buyer:
Go to My Account -> Global Preferences. Under Shopping Cart, click to enable shopping cart, and specify the date range (up to 30 days) for which you would like to allow items to be eligible to be automatically combined. You should consider your payment policy when you set this - if you require payment within 3 days, you probably don't want to set this preference to longer than 4 days.
Next, enter any shipping discounts you'd like to apply to combined orders. Once you have done this, click the Save button at the bottom of the page. Any items that close after you enable this setting will combine accordingly, assuming that your buyer has not already checked out from any of the combinable purchases (in this case, you'll need to uncheck any step after step #1, and manually combine. See below.)
Regards,
Ed
Vendio Customer Support
[ edited by EdCS on Jun 14, 2006 08:42 AM ]
That is exactly the procedure I use to invoice my customers. I did have Shopping Cart checked and I didn't like it because some of my customers ask for a combined shipping quote ahead of time and when the shopping cart is enabled it could be a different amount. I would prefer to have a little control over the combined shipping.
I don't always use a set discount on additional items. I may in the future. I will give you examples if I get any in the future. I can't remember which items didn't work right now. Thanks
