posted on May 31, 2005 02:46:16 PM new
Hi. I have Checkout Redirect on, but it does not seem to be working correctly.
EVERY order that is "ready to ship" shows as paid, with address, name etc. pulled in. However, EVERY one shows a negative balance due and Shipping "not chosen".
Um, how is that possible? They all HAD TO go through vendio checkout. Don't they HAVE to choose a shipping method in order to get the correct amount to pay ?
I know some can go directly to paypal, but that didn't happen on all 26 of them.
How can I fix this? Every order is showing TBD for shipping method and I have to manually go in and check every single Paypal payment to see which shipping rate was charged (standard or priority)
posted on May 31, 2005 02:48:21 PM new
P.S. I do NOT use calculated shipping, so that glitch isn't what is happening here.
I used fixed shipping for everything. Same shipping charge as before the new checkout rolled out. Same items listed as well (just constant re-launches). So, NONE of my settings or charges changed.
posted on May 31, 2005 05:16:47 PM new
Well, I guess you can't take a look at it because I have to manually fix it. I have to ship the orders, so I will have to manually go in and Edit the shipping to reflect the correct shipping. So, you won't be able to SEE that all of the orders had TBD instead of shipping amount.
I'll see if any new payments come in later and will let you know. If they do, I won't have to fix them until tomorrow which I hope will give you time to see the errors.
I'm sorry we missed this post -- you might want to send us email the next time you have something time-sensitive as our response time in email is much quicker. I'd like to look into this so if you run into it again let us know some item numbers that haven't yet been fixed.
posted on June 1, 2005 09:12:48 AM new
Hello The same thing happens here we use paypal ipn to fill in for the people who use ebay/paypal checkout instead of vendio checkout and what happens the payment for the item gets applied but any s/h charge shows on the invoice as a credit here are a couple of item #s also whats the deal with the insurance option showing up on combined invoices even though the bidder did not request it and we have it marked as optional please help this is becoming more and more a nightmare to deal with everyday.
Thanks for your time
sportsource
This likely has something to do with them not using Vendio Checkout but I just responded to your other thread, and have escalated it so we can find the root cause of the problem.
