posted on April 29, 2010 11:50:23 AM new
When I add an item to the cart and the fill in the shipping and billing information, it brings me to a new screen where i can choose my payment type.
At this point, the item in my cart is shown taken out of the inventory and instead of having 10 widgets, I now show 9 in my inventory.
If the customer decideds not to select a payment option and just closes the browser, to the best of my knowledge that item is still shown as removed from the inventory.
Is there a setting to stop that? Would it be the "keep items in cart for x # days" setting? If it is, can I set it to "0" days?
I tried to poke around in the control panel and see if i could find a listing of "near purchases" so I could go through, delete them and see if the item goes back into the inventory, but I am unable to find that. I only see an option to view unpaid orders and that does not list anything.
Thanks for the help in advance, you are extremely timely when it comes to answering the questions I have had.
In the event that this happens, an order would appear in your Sold Items (as unpaid). You may then cancel the order and the inventory quantity will be added back into the inventory item. This may be done by going to "Orders" --> "Sold Items" --> select the order and click the "Cancel Order" button. Currently all of the orders in your account are marked as paid (so none are showing in the Needing Payment filter).
posted on April 29, 2010 12:12:05 PM new
Thanks. I will play around with it more. I guess I am just getting nervous because I don't want to be figuring this stuff out while we are taking orders.
I did look and I noticed that the one item is now back in the inventory. If you did not put it back there, then it must automatically do it once the checkout page has been closed after a certain period of time.
