posted on April 17, 2014 06:20:07 PM new
What a crock of crap served on dish of stupidity.
Just reviewed the new system eBay has created and in my opinion it seems ridiculous.
My ratings are all well within the margins, but the idea that a buyer opens an "item not received" because they made a mistake on the shipping address counts against me. I also had a buyer open an INAD just to inquire about the shipping info just a day or two later. Additionally, 2 of 3 INADs opened were done so in error by the buyer.
Finally, I have 7 cancelled transactions, but I have no idea which transactions they are.
I'd like to see some way to verify these numbers, not just trust eBay in how they conclude we are a bunch of defects.
One thing I would like to note which I find a bit amusing is that you're allowed to screw up each transaction royally. Meaning you can get 7 defects against you in one transaction, but it only counts as one... so make your defects count I tell ya!
Ugh! (Face plant into palm).
[ edited by shagmidmod on Apr 19, 2014 03:08 PM ]
posted on April 21, 2014 03:52:13 PM new
I just checked mine. I had one cancellation against me. So now if you refund or cancel a transaction, it's a bad mark against you?????
Just another way for ebay to NOT refund fees to the seller.
If I recall correctly, I canceled the transaction because the buyer wanted to back out.
Well with this, all NPB will be reported.
posted on April 22, 2014 07:08:31 AM new
Yep. If a buyer changes their mind or makes a mistake opening a claim when they shouldn't, it goes against the seller. Supposedly, the rate compensates for both, but we should know how this can go terribly wrong.
Let's not forget eBay has also changed their seller return policies to qualify for discounts during the holidays. Sellers can no longer use 14 day returns, but now has to offer returns through the holidays.
My mom works for an insurance company in Florida. I think of her whenever I get these new eBay measurement policies.
The corporate world for employees are measured in similar fashion. Marks go against her if a customer calls the wrong department and then reports dissatisfaction on the survey because she was unable to answer a question they had that had absolutely nothing to do with her job. At the same time, they measure how long she is on the phone. So, you are damned if you do and damned if you don't. To make matters worse, these programs are often created by outside consultants who have no idea what the job entails, and the company will stack these programs on top of each other, meaning employees are working with conflicting measurements.
I didn't want to work for a big corporation for this very reason, and yet, working for myself I end up having to do exactly that!
posted on April 22, 2014 09:16:51 AM new
On one hand Ebay is advertising how easy it is to sell on Ebay,anyone with a smart phone can.
On the other hand,Ebay is restricting and suspending sellers left and right.
Some are on indefinite suspension.
posted on April 26, 2014 09:49:00 AM new
It seems that if you the seller cancel a transaction, that's a "defect"! I most often cancel when the buyer writes to say they bid "by mistake", or don't have enough money, or their six-year-old did it. Why is that MY defect? Can anyone explain?
posted on April 26, 2014 12:19:41 PM new
I've had 10 years of a perfect selling records on my jewelry ID until this month.
I got a neutral because something sold that had already sold but somehow got relisted I'm still not sure how that happened but it did. I refunded as soon as I realized it and offer the buyer any other item with free shipping.
Oh well, bye bye TRS as now I'm a defective seller and lower in searches etc. 10 years down the drain. I think I may as well close the account down.
posted on April 26, 2014 08:05:03 PM new
It won't, but it is extremely frustrating to "own your own business" on eBay. Whomever came up with this asinine idea is a moron.
First off, the use of the term "defect" is degrading and demeaning to eBay's most valuable asset - sellers. Without sellers there would be nothing to buy because eBay doesn't sell anything themselves, which is the equivalent of the "thermal exhaust port" on the Death Star in Star Wars. It is their one vulnerability.
In the past most negativity in a transaction was placed between buyer and seller, but now eBay is making themselves the enemy more so than ever because many of the issues that lead to defects are completely out of the control of the seller. You can't blame the buyer for backing out, but you can blame eBay for being a horrible company and simply leave. Obviously, that has always been the case, but this new system is going to tick off sellers more.
posted on April 27, 2014 05:41:01 AM new
I was (just a little) Merrie but I don't list much on that site anymore so who can say sure.
If I get one return or some other "defect" and it really could wipe out 10 years. I guess that was my point.
I follow a lady who sells wonderful true antique and has great FB etc. The other day she got a neutral stating that a small item didn't need so much packing and effort to ship. You just can't make some people happy.
posted on April 27, 2014 08:15:23 AM new
Thats Ebay ,it allows anyone every one to sell,a buyer will get a package in bubblewrap envelopes and it arrives fine and now they think you are wasting resources .
More sellers are just using bubblewrap envelopes for items which should be shipped in a box .
posted on April 27, 2014 08:34:49 AM new
Interesting point -
Over the last year or so I have found myself shipping our best selling item in paper padded envelopes... however, they are not going to break or get damaged in those. I just finished a box of 250 padded mailers and not one complaint.
I can say that my shipping via Fed Ex is way way down. I have shipped more via USPS 1st class mail than anything else. That is not really good because I don't make much on those items.
posted on April 27, 2014 01:40:10 PM new
It depends on what you are shipping -first class mail in padded envelopes.
paper,metal ,wood may be fine.
I shipped overseas in unpadded enevlope but I put a box 2 by 3 by 2 inches inside ,the envelope is 9 by 10 inches makes it look big but does not weigh much .
Overseas buyers hate GSP!
posted on April 28, 2014 01:16:15 AM new
April is tax time and the people with money are paying their taxes. As I recall it, sales are always slow in April.
Plus this year you can add in a long cold winter and now everyone is out doing things they couldn't for month.
posted on April 28, 2014 01:32:30 AM new
Well these changes have made me decide to make some big changes:
1. Instead of a 14 day, no questions asked return policy - I won't take returns now. No way I'm going to wait 3 months to have something returned. So why take returns at all??
2. One day shipping - GONE. I can't be a TRS due to the return policy anyway so why bother.
3. Free shipping - out the window. Same reason.
Good work ebay - you just eliminated the main reason to do many of the things you are pushing down our throats.
posted on April 28, 2014 01:15:56 PM new
I Heard Ebay will be giving more exposure to those who sell new items,I mean mint in box consumer staples type of merchandise,used electronics,like camera,pc,Laptop ,phones ,toasters,etc are just too controversial.
seller said tested and working,buyer said it does not work,there is no way for Ebay to figure who is right ,may be both are right,used items could stop working any time.
posted on April 28, 2014 01:18:12 PM new
Depends on what you sell,if they want to return an item,they will find a way.
Sellers are now imposing restocking fee like 15-20%,so more reason for them to return due to Item significantly not as described to avoid restocking fee.
I am selling down what I have and may not sell anymore.
It is no longer a rewarding career!!!!!!!!
posted on April 28, 2014 05:22:19 PM new
There are so many stupid things that Ebay has done recently it is hard to keep track.
This is just another example of short sightedness and mismanagement.
Ebay does not think things through. One article I read on Yahoo financial called it the worse managed company in the market.
It allows buyers to do whatever they want, leave whatever FB they want and there are no consequences for buyers, none.
They can leave false FB and keep their own FB private so no seller can see how many negative FBs they have left. They can cancel bids and it will "defect" the seller.
As Lost states, anyone can sell on Ebay and they keep sending emails beseeching people to look in your closets, etc. SELL!!
There are so many erroneous aspects on the selling page. Item specifics that are not specific to the category. The stupid 30% rule for BIN. Shipping cost slots that indicate the cost for a second item when there is only one being sold.
posted on April 28, 2014 08:01:52 PM new
One woman answered Ebay call on TV to sell, she took out her camera and listed an item.
But the TV ad never said anything about online viewable tracking,so she lost the dispute,she is MAD!
posted on April 29, 2014 03:07:31 AM new
You can tell that most of the people with ebay that are making these stupid rules have never sold a thing on ebay. I think it would be great if that was a requirement. They should maintain a TRS status for at least 3 month prior to making any decision about what it takes to be a TRS.
I don't care if I'm a TRS now or not. Not sure I even care if I sell on ebay anymore or not. Anybody need some inventory??
posted on April 29, 2014 10:13:40 AM new
My thoughts exactly.
I woke up today, opened up my tablet and saw that I had zero items listed. I panicked thinking I was suspended. Come to find out it is some glitch with eBay's App.
They market the "listing" aspect of the app, but the reality is that the app falls way short of being able to sell on eBay. You can't print labels from the app. Half the time I try to edit something it states I can't do so on the app. It is almost useless other than to review my lists of items sold, active, and unsold.
They keep coming out with new TOS for sellers instead of just improving their own site to make it usable.
posted on April 29, 2014 12:44:37 PM new
I listened to the webinar on the new updates and heard them say that we should keep our descriptions short because buyers on mobile devices won't want to scroll all that way down to read a long description.
Really made me laugh when we also keep hearing to be sure to have complete and accurate descriptions.
So which is it? Full and accurate disclosure as a description or short and possibly incomplete?
sheeshhh.
Totally agree w ebabe's statement that those making the decisions should have to be TRS sellers as well. Wouldn't we see changes then!
posted on May 6, 2014 07:36:51 AM new
Does Item Not Delivered count as a defect?
If so, I'm really defective. I got two this morning. The 1st was from 3 months ago and this is the 2nd one - I have not gotten it back yet. Surely something like this can't count against me!!!
ITEM NOT DELIVERED
I purchased a ebony hair pin from yourselves in March I think, with delivery to the UK.
Sorry the post office my end completely messed up. They slapped a charge on which I knew would happen, then lost the item. Kept checking intermittently only for them to tell me it has been returned to sender. I still want the item.
PLEASE get in touch to reship.
posted on May 6, 2014 02:16:01 PM new
I'm not sure if international would count, however, the UK eBay is extending (or will soon) from 45 days to 180 days on the buyer protection.
If we sell something to the UK, I imagine we will have to follow the 180 days. Imagine... a half year for buyer protection!
eBay already stated they will watch this program closely and likely will bring it elsewhere if it is successful. Of course, success is a matter of eBay benefiting from it, not the sellers.
posted on May 6, 2014 05:39:14 PM new
Hmmm, shag. I did not think you had to offer free shipping for TRS PLUS, just one day shipping, and 14 day returns.
TRS you do not need to do any of those things, but you get no discount.
Things change so often, I might be wrong.
I am TRS, but do not offer 1 day shipping and have free shipping on some items and no returns on some items.
