Education & Training - FAQ

FAQ

  • What is multi-channel selling and how can it help me?
    A multi-channel seller is taking full advantage the shopping oriented distribution opportunities available online. These channels include marketplaces, search engines, Facebook and other social media and shopping comparison sites.

    Vendio's multi-channel services enable you to get your products in front of more buyers and help you manage your ROI and increase profitability. Vendio can help you find new customers on eBay, Amazon, Google, Facebook, search engines and Google Product Search.
  • How long has Vendio been in business?
    Since 1999, Vendio has helped merchants successfully sell online, reach more buyers, and grow their businesses. Over one million sellers have trusted Vendio to help them sell more than $15 billion in merchandise to nearly 300 million buyers.
  • Why should I use Vendio?
    If you sell online, it makes sense to consider a channel management solution to automate your selling tasks and expand your online reach. Choose Vendio over other providers in the space because we provide the best-in-class technology, comprehensive features that are easy to use, at the best price. Are you using ChannelAdvisor or Infopia? Vendio can save you fees. Why pay more for less intuitive solutions?
  • What does Vendio cost?
    Vendio offers a selection of different product bundles, and we are sure that you will find a bundle that fits your business need. If you need assistance in selecting a bundle, please give us a call at Learn More about Pricing
  • I already have a Store on my own domain. Can I still use Vendio?
    Absolutely. Just visit your Store Designer and follow the few easy steps, and your store will be on your own domain or we will host your online store for you.
  • What does Vendio offer for customer support?
    Our highly-trained account development team is there from the moment you sign up to help you get up and running, and to help your businesses grow. From initial set up and importing your inventory, to helping you choose the right store design for your business, our team will be on hand and available to answer questions by phone, email or live chat.
  • What do I need to do to get started with Vendio?
    Our account development team will reach out to you to schedule a set up call, which will take you through all the set up steps and get you on your way.

    When you first log in, you will be on the My Vendio page, which is your Vendio dashboard. My Vendio will assist you in navigating and using the various Vendio products. Additionally, most products have a "Preferences" link - This will allow you to set global settings and automate many of your tasks.
  • If I sign up for Vendio, do I still have to pay eBay fees?
    Yes, eBay will continue to bill you their portion of fees directly through your eBay account. Vendio do not in any way offset your eBay listing and final value fees. However, you can use our scheduler and save ten-cents per listing, and by using our templates, you do not have to use eBay's template designer, which incurs additional eBay fees. We can help you save money in other ways, such as loading your item into Vendio in advance, and taking advantage of eBay sales when they occur.
  • How can I pay for Vendio's services?
    We currently accept Visa, MasterCard and PayPal.
  • Is the Store SEO friendly?
    Vendio's Store includes pre-built SEO features, which means your Vendio store will automatically be coded with search engine friendly architecture. You will have the option of adding your target, relevant keywords to each category section and product page, which increases your chances of getting your pages ranked higher in the search engine results.
  • Does the Vendio Online Store support Mobile?
    Absolutely, Vendio optimizes your store for mobile buyers automatically with no code required. In addition, Vendio stores get more mobile visits than any other online store!
  • Can I use Google Analytics with my Vendio Store?
    Yes, and Vendio makes it so easy. From your Store Designer simply copy and paste your Google Analytics tracking pixel. If you aren't using Google Analytics yet, we strongly recommend creating an account at http://analytics.google.com. This is a free analytics tool that will give you valuable insight into your user traffic statistics, sources, and navigation patterns.
  • Can I customize my Vendio Online Store?
    Vendio offers several ways to customize your Store to create a unique, branded shopping experience for your customers. Vendio offers 150+ templates which contain flexible fonts, colors, and background styles and the ability to upload your branded graphics. All the Store pages are fully customizable and so easy to modify - simply drag and drop the navigation and layout using our WYSIWYG editor. Advanced customization is also available for those who wish to completely customize their store.
  • What marketplaces does Vendio support?
    Vendio's multi-channel platform enables you to sell on Amazon, eBay, eBay stores, eBay Motors, the Vendio Online Store and Facebook, as well as distributing your inventory to Google Product Search.