Vendio Shipping Insurance FAQ

Vendio Shipping Insurance offers coverage for shipments sent via the major shipping carriers worldwide, allowing you to insure both Domestic and International shipments. In addition, Vendio Shipping Insurance also covers many types of items that the shipping carriers will not, such as artwork, antiques, fragile goods, and jewelry.

There are three great reasons to use Vendio Shipping Insurance:

Save Time: Claims can be made quickly and easily online.
Save Money: It's less expensive than the insurance offered by USPS or other carriers.
Global Coverage: Up to $2500 in coverage available; all major carriers are covered for BOTH domestic and international shipments.

For eBay sellers who are no longer able to add insurance to the cost of a product, the savings on insurance goes directly to your bottom line. Vendio Shipping Insurance provides coverage for commodities that the shipping carriers will not, such as artwork, antiques, jewelry and fragile goods. In other words, Vendio Shipping Insurance is cheaper and covers more than common carrier insurance.

Edit the shipping profiles you are typically using. In the profile page, set the Insurance to either Optional, Required or "Included in Shipping & Handling" and check the "Automatically purchase Vendio Shipping Insurance" checkbox.

To add insurance to an existing order, from the "Orders" tab, click the "Details" button, then click "Vendio Shipping Insurance" to add insurance to the order.

You can add insurance to your packages up to 2 days from the shipping date. Insurance is not activated without a shipping date, so you need to mark the order as shipped to complete the process.

An order must be marked shipped in order to activate the insurance for your package. Always make sure the shipping date is correct before activating the insurance. This is very important to understand, as the shipping date must be correctly set to maintain coverage. You cannot insure your package if more than 2 days have passed since you shipped your products. In this case, we will display an error that states: "More than 2 days have passed since shipping date".

To void insurance mistakenly purchased, in Orders, select the order details. From the Vendio Shipping Insurance dropdown menu, select Void and confirm the changes. Your account will be credited in your monthly billing cycle. Please note, insurance cannot be voided if more than 1 day has passed since shipment day.

Domestic insurance cost is $1.30 per $100.00 of coverage and international is $1.50 per $100.00 of coverage. If you are using a carrier that offers the first $100.00 of insurance, you use Vendio Shipping Insurance to cover the amount over the first $100.00.

If you would like to charge the buyer for insurance, either by requiring insurance or making it optional, you can do so only for your Vendio store products. eBay no longer allows you to charge for insurance and it is not offered for Amazon purchases.

There are some shipping methods that cannot be insured at this time, these are: UPS Freight, FedEx Freight, DHL Danza.

Currently, Vendio Shipping Insurance is only offered for shipments originating in the US or Canada.

Please see the Vendio Shipping Insurance Policy for additional information.

Currently, packages cannot be insured with Vendio Shipping Insurance if they are being sent to the following countries: Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Mexico, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela.

In addition, any location that would be in violation of any U.S. economic or trade sanctions including OFAC restricted countries.

There is a per package limit of $2500.00.

To file a claim, click on the "Details" button on your Orders page. In the Shipping Package section, select "Claim" and follow the prompts to file your claim.

Please see the Vendio Shipping Insurance Policy for additional information.

Yes, and please note: it is the merchants responsibility to make sure that products can be insured and are eligible for coverage. The following products are not eligible for coverage:

Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon products, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/ cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers, and mobile telephones.

Note, the following products are excluded as well:
LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar),laptop computers (including tablet computers, iPads, and similar), and mobile telephones (including cell phones, smart phones, messaging phones, iPhones, android phones, blackberry phones, and similar) are NOT covered.

No, Vendio is not an insurance company. We are able to offer this through a partnership with Shipsurance, an established, reliable insurance company that specializes in this service. Shipsurance is underwritten by Lloyds of London. Lloyds is 'A' rated by multiple sources and is one of the most trusted underwriters in the world.